Mcdonald's Family Restaurants

My experience at our local McDonald's store in Seaford Rise, SA this afternoon was rude and extremely disappointing. My partner and I visit this store daily and usually purchase multiple coffees. Today, we decided to use some Monopoly tokens that were expiring soon. We ordered two small coffees and two small fries through the drive-thru, only to be told by both the team member and the manager that we could only use one token per person. Just last week, a young employee was able to accommodate our request to use three tokens without any issue. We were then directed to refer to terms and conditions that were not even provided on the tokens. This policy felt like a gift being taken back from us...

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The restaurant was very dirty, with no customers at 9:40am. The tables and chairs were not cleared or wiped, and the floors appeared to have not been cleaned since before Christmas. The staff were unenthusiastic about helping with the automated service, and the kids play area was also dirty.

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This restaurant is extremely popular. The food may be categorized as junk food, but it is what it is. I couldn't help but feel bad for the young kids who were exposed to the high demand and pressure in this environment.

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Its a major rip off for fast food, its getting way to epensive, whats the point in fast food if its just as expensive as going to a pub!!

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Local and easy to get too. Can be abit slow with service but food doesn't taste too bad. Happy they do all day breakfast now.

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