"Overcooked pizza, no sauce, nothing. Overcooked breadsticks and no flavor. Just awful. Cheap and simple."
I had an incredibly disappointing experience at the Pizza Hut on Mannheim. I placed a delivery order through their app and kept checking it to see if my food had arrived, but there was no update. After waiting an hour, I called the restaurant only to be told they never received my order and couldn't issue a refund. Meanwhile, my card had already been charged, so I have no idea where my money went. The night manager was unable to answer any of my questions, which was extremely frustrating. Shortly after ending the call, he called back to say my order had actually been sitting outside the whole time. I never received an email or even a simple phone call from the delivery driver informing me th...
I had a disappointing experience at this restaurant. I never even got to try the pizza. I ordered online for curbside pickup and waited for 5 minutes, but I eventually had to go inside to get my order. Nobody greeted me when I walked in, and one of the employees even passed by without acknowledging my presence. To make things worse, two people were vaping in a corner of the store. The girl at the counter didn't see me until I made some noise, and when she finally did, she just giggled and apologized. Overall, the service was severely lacking.
2023 update: AVOID this location! The management has no control over the staff. Employees smoke inside the restaurant, never wash their hands, and eat while preparing food. I’m surprised this place hasn’t been shut down yet due to food safety or health violations.
(2020 review): The quality is inconsistent—sometimes extremely greasy, other times stale, even when the food is made fresh.
This has been the worst location I've been to. First, I ordered a while ago when I ordered 2 different melts and I got 2 of the same one instead. Now today, I ordered again for curbside pickup, the app said it was ready, waited 5 minutes and went in since they weren't coming out. The pizza was in the warmer and the employees were just standing around. Truly disappointing.
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PLEASE I REPEAT PLEASE DON'T EAT FROM THIS HOLE IN A WALL...I ordered the meat lover's melt.. It tastes more like a piece of burnt cardboard with a sprinkle of cheese and meat. This is the most horrible piece of **** I've ever tasted. Please don't waste your time or energy, nor your money on this burnt cardboard. Word to the wise!
I ordered a large cheese pizza and they literally REUSED old slices to make a ?whole? new pizza!!!!! You can tell because it does not look like an even circle. Some slices stick out more than others. The slices are not even. Completely shocked anddisappointed..
The food and service were excellent. The only downside is that it’s a bit tricky to find since the access road is located at the back.
Pizza Hot made our day at dinner time. The food was perfect, on temperature, on time and the service of the lady was awesome!
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The pizza was tasty, cooked to perfection, and delivered exactly on time. They brought it to my car as I asked. Great job!
Overcooked pizza, no sauce, nothing. Overcooked breadsticks and no flavor. Just awful. Cheap and simple.
