The person working at the drive-thru seemed to be in a bad mood. When I asked if I could have a Tropi bowl with beans as the protein option, she insisted that protein is only meat. I explained that I was vegan, and she then told me to get all of the sides instead. I agreed, but asked for no onions. She handed me my order without making eye contact, and I had to try to get her attention for some sauce. Upon looking in the bag, I saw that my meal only included rice and beans. When she returned to the window, she argued with me about my order. I made it clear that I did not want plain rice and beans without any sauce. Eventually, she gave me some sides and sauce after I asked, but she forgot th...
Literally the first bad review I have ever written but well deserved. I?ve noticed EVERYONE says their doors remain closed (true) all young teens who don?t take their job serious or know how to actually do their job (also true) going through the drivethru only they forget food (very true) that?s how we found out the doors were locked, had to go back through the drive thru DO NOT ask them for sauce, they told me they?re ?not allowed? to give sides of sauce even after we said we would pay. Asked forthe manager he was like 18 but was nice enough to give us ONE sauce. So I ate my dry chicken with no sauce. I also could notorder plantains as a side with my order. Don?t think I will be back to go...
The food is wonderfully cooked. The service is amazing, everytime I go I have Nate Estremera and Allen. They are the most kind, helpful, and efficient workers i’ve seen. The atmosphere is amazing, the workers always seem like they are having fun while still getting the work needed finished and on time. One of my favorite fast food places in Florida.
Zaria is definitely wonderful!!!! She definitely has better service skills than the manager. Thank you Zaria for our last minute closing meal.!???????????????? As a small business owner and medical professional I can recognize and appreciate service with asmile especially at the end of a shift ????
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The Pollo Tropical in Tampa Bay is definitely the best around. The food surpasses even the offerings at most Cuban restaurants. It's always fresh and incredibly tasty. I highly recommend this spot for a delicious and quick bite to eat.
I ordered a Cuban sandwich and a grilled chicken meal for my child. The woman at the speaker and window was very friendly. The food has consistently been delicious. I really hope the shrimp and guava bars will make a comeback.
This fast food restaurant is a step up from other options in terms of health and quality. The restaurant is clean, the food is tasty, and it is served quickly. Parking is easy and there are plenty of free spots available.
I had a terrific experience. This one worker Nate was clam and composed when there was a rush, he brought out my food fresh and quick. 10/10 Must come again!!
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Amazing food, great service, food is phenomenal , great workers including Nate Estremera.
The curry mustard goes well with the rice, beans, and pork/chicken.
