Portillo's Crestwood

This review mainly focuses on the service. I must say, the food is quite good, although there are a few frozen items, such as the bags of frozen fries, that could use an upgrade. However, the service is outstanding! The manager, Nick, and his team were incredibly accommodating, making adjustments to our order when their machine temporarily malfunctioned, necessitating a replacement with something else. In the end, Nick went above and beyond to ensure we received excellent service, even offering us complimentary items that he didn’t have to provide. This level of service is something that many other establishments seem to lack. To those in upper management who may read this, I want to highlig...

• Útil
• Inútil
• Responder

Visiting the Crestwoor Portillo's after several years felt like a nostalgic journey, where their beef sandwiches continue to shine as the best. Unlike those at locations closer to home, the beef here is tender and flavorful, served in an ideal bun that makes every bite a true pleasure. This location has a special charm that others just can't replicate. The ambiance is lively yet inviting, and the service is friendly, adding to the overall enjoyment of the meal. If you're looking for the ultimate Chicago beef sandwich, this Portillo's is unparalleled. I highly recommend it for a taste that brings back memories and keeps you returning for more.

• Útil
• Inútil
• Responder

It's Portillo's, and it's consistently great, at least when it comes to my orders. I usually get the Italian beef dipped. While I can't say for certain if they have the absolute best Italian beef, I can confidently say they serve one of the best Italian beef sandwiches I've ever tasted. Portillo's also offers delicious fries, and they’re even better when you add cheese!

• Útil
• Inútil
• Responder

This location has really fallen in quality. First, we waited 30 minutes in the drive-thru line, and when we finally reached the window, I noticed a girl standing there with... Reserva una mesa ahora

• Útil
• Inútil
• Responder

Portillo's gave gift cards to all employees who worked on Christmas Eve. Some of my family members absolutely LOVE their Italian beef sandwiches, burgers, cakes, and more...

• Útil
• Inútil
• Responder

I really wish we had a Portillo's in Belleville, IL. I usually visit Portillo's when I'm in Chicago and Springfield, but it would be great to have one closer to home.

• Útil
• Inútil
• Responder

Any portillos you go to it's going to be good. Food is great. Excellent customer service and they are packed all the time.

• Útil
• Inútil
• Responder

It's a good place to dine in the only place that still gives out free stuff for filling out their survey. Reserva una mesa ahora

• Útil
• Inútil
• Responder

Best Italian beef in Chicago, their chocolate cake is like no other. I love it all.

• Útil
• Inútil
• Responder

Trash can were full when I arrived. Got order mixed up.

• Útil
• Inútil
• Responder