Portillo's - Reserva de mesa

The food was quite good, and we would definitely return if we find ourselves in Chicago again. As first-time visitors, we found the setup a bit confusing, especially since they don't inform you that not all items from your order are picked up at the same place. For instance, if you order pasta and hot dogs, you'll need to go to different windows to collect them. Additionally, getting a drink refill isn't a smooth process; you have to cut in front of others waiting for their food to ask for one. While the staff were generally friendly, the cashier didn't provide much assistance and seemed more focused on moving people through the line, even though there was no one behind us. On a positive not...

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I've tried calling to voice my complaints, but with no success. My recommendation? Consider ordering from Buona Beef instead; they serve a better Italian beef! At Portillo's, always make sure to stay in line and double-check your bags before leaving. I even ordered through Uber Eats and found that my meatball sandwich was missing. I raised this issue with Uber Eats, and they credited me for the sandwich, but it’s concerning to have this issue repeatedly. The manager at this Willowbrook location really needs to be held accountable. I've never experienced problems at other Portillo's locations like Elmhurst or Naperville. Normally, I adhere to the saying, "If you can't say something nice, don...

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Food was good,take out sucks when we order we call it the grab bag because you never know what you're going to get A hot dog with just tomato turns out to be a hot dog with everything on it so one person doesn't get to eat.a salad with extra dressing turns out to be extra butter with no dressing use what dressing you have in the fridge and just to keep you on your toes a missed item all together so another person doesn't get to eat. Portillo's use to be right on with there orders not so much anymore. So when someone mentions Portillo's in my family we all say what you get in the bag is what you have to eat even when you order just tomato on a hot dog and it comes to you with everything on it...

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In the past, everything was meticulous, precise, and efficient. Now, mistakes are happening more frequently, and even the broilers seem to break down. It’s just not the same anymore. That said, my child is still getting Portillo’s pajamas, and there’s a chopped chicken salad waiting in the fridge. It's important to remember, though, that this was the result of one man's lifelong work and remains a true Chicago original. Reserva una mesa ahora

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A favorite anytime we come to Chicagoland area! These restaurants are always clean and the staff is always friendly...just don't order ketchup on your hot dog....the chocolate cake shake is evil!!! It was my cheat day....and did I ever cheat!!! Authentic Chicago dogs rock, and the Italian roast beef was fantastic...soaked in au jus the way they are supposed to be!! Please please please open a store in Tulsa!!!!

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I was honestly disappointed in this Portillo visit today. I got a cheeseburger, fish sandwich, fries and onion rings. The cheeseburger wasn't as good as it usually is. The fish sandwich was soggy, greasy and just not good. The tartar sauce was too sweet and tangy. French fries were cold and old. The onion rings were decent. This visit fell very short. Not sure if I would return to this location.

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Always a great spot. The ambiance is casual, the service is good for the most part. The food is always fresh and delicious. Today I had the small beef dipped and purchased a jar of peppers because it's cheaper than paying for not enough peppers or oil. Today they weren't as chirpy as usual, no funny calling of orders. This location is my favorite and my first stop when in the Chicago area.

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Love everything here. It's a crowd pleaser for our family. The chopped salad and Italian beef are the best. Love their onion rings, too. It's the only place I eat fries... not sure if it's the dipping them in cheese or what but they're the best. Reserva una mesa ahora

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Had 2 great meals here while ahowing homes with my real estate clients. Great staff and fast service. [hidden link]

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$10 for a stale croissant with an ounce of beef and little cheese! Dick Portillo would be appalled. Sucked.

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