Service Horrible. (food is good) Placed an order for pick up. Got home noticed my order was incorrect. Contacted the restaurant to let them know that I didn 't my I ordered, instead got something else.. Spoke to a lady that refuse to give me her name. just stated that she was in charge. ??? ok.. When I told her I didn 't get what I ordered. she requested that I return the food . I advised her I was at home and that I could take picture to provide her proof that my order was incorrect.. HORRIBLE CUSTOMER SERVICE SKILLS. she didn 't want pictures. Since I was already home and the rest of my order was correct. I requested she give me a credit for next time I was in the area. So, it happens that...
Service Horrible. (food is good) Placed an order for pick up. Got home noticed my order was incorrect. Contacted the restaurant to let them know that I didn 't my I ordered, instead got something else.. Spoke to a lady that refuse to give me hername. just stated that she was in charge. ??? ok.. When I told her I didn 't get what I ordered. she requested that I returnthe food . I advised her I was at home and that I could take picture to provide her proof that my order was incorrect..HORRIBLE CUSTOMER SERVICE SKILLS. she didn 't want pictures. Since I was already home and the rest of my order was correct. Irequested she give me a credit for next time I was in the area. So, it happens that I '...
The restaurant is decent, but if you're really hungry or seeking exceptional flavors, this isn't the place for you. I arrived to find the restaurant nearly empty, which seemed fitting for such a small establishment. It took about 3-5 minutes to receive the menus, and as soon as I got them, the server immediately asked for drink orders— I barely had a chance to even glance at the menu. They served chips and salsa along with a small bowl of black beans, but even that tasted off. Overall, the food was rather bland and didn't impress me. The only highlight was the water, which came in a mason jar. The server was polite but didn't check in after taking our order or once the bill was paid. I wante...
I am very disappointed with this restaurant. The service was terrible! We walked in and went straight to our table, which was dirty. I nearly had to ask for a rag to clean it myself, so we ended up moving to another table that we didn’t really want. After that, it took 10 minutes to get the menu, another 15 minutes for the chips and salsa, and 20 minutes to receive our pozole plates. The staff never once asked if we needed anything. This is unacceptable service. We won't be coming back. The food was just okay, but the service was so bad that it overshadowed everything. Owner, please pay attention to this feedback; you will lose customers, and you've already lost us. Very disappointing servic...
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Very disappointed with this restaurant. BAD SERVICE! We walked in Straight to the table.. it was dirty I was about to ask for a rag to clean it up myself and we moved to another table where we did not wanted to seat. ???? after that 10 minutes to get themenu another 15 minutes to get the chips and salsa. And 20 minutes to get the pozole plates. they never asked if we neededsomething. BAD SERVICE. WE WONT COME BACK. BAD SERVICE FOOD ok. OWNER PAY ATTENTION TO THIS. YOU WILL LOSE CUSTOMERS. Alreadylost us as customers. MUY MAL SERVICIO AQUÍ, MUY DESEPCIONADOS. 0 stars 0 STARS Food 5/10 Service 0/10
I don't understand why she couldn’t simply handle this as I've worked in a restaurant before, and it’s usually possible to fix such issues, especially if you just talk to the kitchen staff. I told her that she couldn't force me to pay for something I didn't want, so I decided to cancel my order entirely. It seems I'll have to wait to see how she resolves the cancellation now. Unfortunately, I won't be returning to this restaurant. The pozole was mediocre, but the consistently poor customer service is what really puts me off.
I came across some great reviews for this restaurant, and as someone who recently moved to the neighborhood from Chicago, I was a bit anxious about finding good pozole. Let me assure you, the pozole here is fantastic! I've eaten here several times and frequently order it for takeout. Also, heads up: there’s a GROUPON available for this place, and I definitely make the most of it—it's a fantastic deal. I highly recommend giving this place a try; the prices are reasonable, and the restaurant is clean.
I had the best pozole I've had in a while at this suburban restaurant! It felt like it was missing something, so I can only give it 4 stars. I tried the pozole blanco along with the picaditas and tacos de canasta! Everything was fantastic, and the service was excellent!
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This is the best pozole I've ever tasted! It features generous pieces of pork in a magnificent stew, accompanied by all the delicious toppings. Everything I've sampled here has been fantastic. The queso birria is also excellent!
Super delicious the staff really nice I will definitely be back soon .
