Premier Inn South Mimms/potters

Every member of the team were helpful. We had an emotional visit to London this was our base. After a long day with family in London we travelled home to realise we had left a very special bear in the bed. He belonged to me had been passed to my son. Our son was in tears I was bordering having had this bear for 44 years! We called the hotel Karen was amazing, said she would go check lost property for us call us back. Her call came sooner than promised, she had found him would keep him safe. “Charlie Bear” arrived home today the same condition (remarkable as he’s so old! our son cried happy tears. Karen even popped a little note in with him. Fantastic service from start to finish the breakfast was amazing too!! We had already stayed before, 2 years ago to the day! We’ve planned another trip in June and will definitely be staying again. Having worked in hospitality for 20 years internationally, I’ve stayed in all sorts of hotels up to 6 star the service in this hotel in my opinion is up there with the best.

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For a budget hotel this was very good. Good clean, comfortable rooms with all the necessary facilities. Breakfast was good, plenty of seating and the buffet was restocked in a timely fashion. The only disappointment for us was that the bar seemed to close a little early on the Saturday evening. We will certainly come back if we need to stay in the area again.

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The space was fully booked and outside of being fully booked. You can only reserve or book a room online. I was frustrated having to find out the hard way but I still thinks it's a good system. Makes them stand out from the traditional counter booking. Nice one there.

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Hotel fine, but the restaurant is like something like faulty Towers. A customer is crying because the food it so bad. It's a reduced menu due to staffing issues. You can cut the atmosphere with a knife. Come on Premier inn, you are better than this

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Fair room in general, bed fairly comfy but bed base moved around a lot whilst I was on it. Paintwork peeling, no WiFi or mobile signal to dream of in room, no food available at 11am when I checked out. Power shower was anything but powerful.

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