Red Robin Gourmet Burgers And Brews

We came in yesterday for an early dinner before our flight home. There was no hostess to greet us and we waited awhile to even see her, let alone be greeted or seated. It should have given us a signal to leave but it didn't. It finally became apparent that she was getting tables ready for other customers. After finally getting seated, took awhile for our waiter to come over. We ordered our meal and drinks at once. I've always had good service at RR and quick delivery of food, especially kids meals. This was not the case on this experience. Took a really long time for food to come out. Our veggie pizza was cold but no one came back to check on us so just ate some of it. Fries were cold. My da...

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A couple of the bartenders provide very good service, but some of the servers I've had have not been good. Either they forget to bring silverware and napkins, or forget to bring drink or french fry refills. And one guy in particular priorities making the same cheesy joke at every table over being on top of his orders. I don't like that at all. Simply provide great service and that should speak for itself regarding your tip. When you hear the guy make the same joke over and over it really kills any genuine connections that could possibly have been made. Just sayin. Food is always good. Drinks could be better (checking if low on syrup for Coke or Sprite for instance). Service could be more con...

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I had the pleasure to talk to the server, Renee, to place my order to 7/31/2022. Renee went beyond and beyond to help me complete my order and find answers to my questions. I appreciate Renee's amazing customer service and care to make sure that the food was for my order together. Renee was very friendly, friendly, understanding, patients, helpful and personal. I also appreciate the positive atmosphere that Renee produces during a busy rush hour. I enjoyed the positive experience I had with this Red Robin for Renee. They're people like Renee who make my day brighter and better. Renee deserves recognition for her excellent customer service, so I am glad that I have the opportunity to publish...

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As a grandmother raising my grandson, who has a strong preference for fast food, especially hamburgers, I can attest that Red Robin, while not considered traditional fast food, offers a variety of hamburgers that my grandson enjoys. His go-to order consists of two plain kids cheeseburgers with steak fries and a coke. We have established a weekly tradition of visiting the restaurant or bringing his favorite meal home. Despite our small order, the staff at Red Robin always treats us with courtesy and friendliness, making us feel like valued customers. This level of service adds to the overall dining experience, which we both appreciate. I recommend Red Robin for anyone seeking tasty hamburgers... Reserva una mesa ahora

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I visited Red Robin in Des Moines and had a disappointing experience. Our server neglected our table and didn't come back to check if we needed anything. While she tended to other tables, she skipped us. As a family of 6, we usually receive great service but this time was different. We didn't receive drink refills or additional fries. We were only given one page of ranch dressing and had to request more. I won't be returning to this restaurant, I am very disappointed.

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The service at this site has really declined in the last six months. There was a lot of sales, and they seem constantly understated. It takes forever that someone even takes your drink order. I ordered to run today and went to use the bathroom while waiting, and the toilets were incredibly dirty! I've never seen it like that before. Despite the higher price, I will go to Normandy Park Ale House for my burgers.

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First bartender was great and she went on break. We asked for ice water twice and a knife to cut a chicken sandwich to half. We didn't come either. We asked to talk to a manager and they didn't even send one. There were many people to serve. Can't use Covid anymore as an excuse. We were very disappointed.

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I adore this restaurant. The employees are what truly make this place special. My favorite dish is the Avo-Cobb-O salad, pictured here with Ruth's ranch dressing. It's delicious! Reserva una mesa ahora

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