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"The food is ok , but service suck the girl got my food wrong . I will never come back to the place again."
Teléfono: +17085404612
Dirección: 4545 Harrison St, Hillside, United States Of America
Ciudad: Hillside
Lunes: 12:00-00:00
Martes: 12:00-22:00
Miércoles: 12:00-00:00
Jueves: 12:00-00:00
Viernes: 12:00-00:00
Sábado: 10:00-01:00
Domingo: 12:00-22:00
Platos: 8
Comodidades: 1
Categorías: 5
Reseñas: 23
Service is non existent when you set up a party. The restaurant and bowling alley clearly don 't communicate. Had 40+ guests, two pool tables reseverved and 10 lanes reserved with the option to pay for more if needed. When we got there only two tables were set up with cloths and the room that houses the pool tables was under construction, like you should be wearing boots and a hard hat under construction. Even though we had been there in the past there was know mention that a room we used over the last couple of years was now a construction site. We had to ask if they were going to bring the soda, then the bartender asked if we had extra help to get the sodas to the table. I didn 't know that we paid to become the support staff. When I asked the manager if he could get the beverages to the table he did accommodate and apologized, but he was clearly on his own and the other employees did not try and help. My take on it is when you book a party for service you 'd like to spend that time with your guests and not hump drinks back and forth that are part of the package you paid for. The food was tasty but the restaurant is definitely not prepared to cater or provide food to large groups. They gave us these mini nacho type boats for plates that you could literally fit 2 pieces of pizza in or one pizza and one wing. We had 10 pizzas, 150 pieces of their whole wings, a tray of fries and a tray of mozzarella sticks. We were given about 30 of these boats to start then had to go ask for more. They gave us maybe 15 more and the 3rd time we went to ask, as more people showed, they said they were going to have to start charging us and begrudgingly gave us 10 more. We had more people show and about one pizza of the 10 left and half a tray of wings and they told us we were out of luck and wouldn 't not give us anymore. Another patron from a separate event had a similar issue and said the restaurant would not provide them the proper amount of napkins so the bartender coughed up some cocktail napkins for them. When I complained to the manager he did go find some plates in a back closet. If there is going to be a min of 40 people with the understanding we would pay for additional that show up and you order enough food for about 60 you think you would be granted the proper plates and napkins not to mention there was no silverware to speak of. Also they ran out of marinara before the party for the cheese sticks so no dipping sauce for those either. It was deflection city in that place and the night manager Chris was the only saving grace because he tried to accommodate as much as he could. Problem again Is no communication with the day manager John and it was like sorry I didn 't set up the party but I will help as much as possible so you have a good time. Once I got John on the phone who originally set up the party it was excuses and at one point he tried to blame us the client for not giving him enough info. When I retorted with, John we have had our party here the last couple years and asked for the same thing and you say yep no prob. You then can 't retort that you don 't hang on to old contracts or remember what we exactly had when the party is in full swing... An unreal experience this time around. Doubtful we will ever be back. The only reason this gets any stars is because the food was decent and Chris was a good guy. Other than that it would have been been zero this time around. S J here is your 1 star for the tasty food. If 1 pizza is for 5 people per lane then that should be 50 of your mini nacho boat plates right off the bat (10x5=50)... 4 piece wings per boat should be an additional 37 of your mini nacho boat plates for a 150 piece order. Tray Aluminum pan full if fries let 's add 20 boats and tray Aluminum pan of mozz sticks let 's add another 20. Sounds like we should have been provided 137 of these small trays to accommodate this order. Also napkins ran out too and good luck getting those. Who tells a catering customer these things. Definitelyn thinking customer experience...
The food here is good but I had a bad experience one time and it was enough to turn me away for good. My husband I bowl at the alley it's inside every week and we buy food here every week. One week our taste buds wanted something different and we brought outside food that vendor neglected to give me a fork, not s&j's fault of course, but I asked them for two forks and the manager said she couldn't because I didn't buy food even though I did purchase a drink. So I ordered a salad and when I came back to pick it she instructed her employees not to give me a second fork. The pettiness of it all. We spend money in your establishment every week and we are not worth one plastic fork to you. Customers lost............I appreciate your reply a little thank you goes a long way. I respect your work ethic.
Great Service, Great tasting food, friendly accommodating staff! Menu is very well rounded...Quality of food is pretty tasty and always made to order with fresh ingredients, plus free refills. They do charge/tax for additional condiments, but it is understandable and balance by how well priced the original menu items are. Wish they had a chain of restaurants throughout the area. They offer soul food, american food, and some menu items for Mexican food (tacos, nachos, etc).
