Heather was my bartender and I knew that I should’ve turned around when I saw her interaction with the guest before me. But she isn’t a pleasant person at all. It’s not what you say, it’s how you say it ..is what I was taught. I didn’t like my beer and wanted to change it because of the taste complex. She said she would have to find a manager but it was clear she didn’t want to. I mentioned it twice. I personally fly a lot. I will never come back to this bar for a pre-flight drink. I’m in food and beverage myself so the service was mediocre. So yes I forced a beer down that I didn’t want because I wasn’t gonna waste $15.95. Thanks for reading. And for Heather… I hope you have a better day be...
The customer service at this restaurant was terrible. I was waiting with my group for 10 minutes and the server never came to take our order. Instead, he started serving another customer who had just walked in, completely ignoring us. It took forever for him to count the money and open or close tabs. The restaurant really needs employees who understand the value of time and customer service. If they don't have experienced staff, they should either close down or hire people who can provide good service and appreciate their employees. In contrast, when we went to Desano, the service was amazing with a wonderful lady attending to us.
Ms. Susan is Outstanding and best. True Genuine Honest ethical integrityShe was quick to recognize even though after COVID- i stopped travelling-she is quick, sharp, innovative and wanted to help ..she remembers and remember what i want also..She also recalls with every single customer. Highly talented and great asset for the Organizationthat's married Mrs. Susan
Mary, Thank you so much for your kind words towards Marilyn. She is a true asset to Sam Adams and our company. Thank you for your business and we look forward to serving you again. Warm regards, Karma Giddens Unit Manager Samuel Adams Brewhouse
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Elizabeth provided excellent service, but unfortunately I became extremely sick after eating the "pimento cheese dip with Ritz crackers" that I had ordered. I thought I was enjoying it before my flight. Store ID #14728.
Jnchowe, Thank you for your visit and kind words for my staff at Samuel Adams. We hope to see you soon. Karma Giddens Unit Manager
Bartender was nice. Weird to have Sam Adam's in Charleston Airport. Beers were really expensive even for an airport.
Got some beers here before my flight, I got there way too early and Sam was great company! Thanks again.
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(Translated by Google $14 for a beer, just a hint ; (Original 14$ für ein Bier, nur als Hinweis ;
It's fantastic for an airport, especially during the October season!
