Smashburger - Reservar una mesa

Upon arrival, the greeting from the older, short statured gentleman (with short, light blondish hair who was working the front register, and logged under the name ?Jason? , was not very welcoming. As a customer who arrives and orders well before this locations posted closing time, it?s unfortunate to be greeted with an employee who throws his hands up in the air, looks at you with a face of frustration/disgust and then proceeds to turn around before turning back around to take your order. After my order was placed, another man and young child (Father and Son, perhaps entered the restaurant and were greeted with the following (from the same man working the register ?Great!.....More people!......

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Employees obviously need more training, it's sad when they don't even know what they're able to ring up and what they can't. We asked if we could make items into a meal instead of it being ala cart and he said yes, so family and I ordered thinking we were ordering meals. We were CHARGED to upgrade everything to meals and then everything ended up being ring up separately as well costing us over $80! Drinks alone are over $3 each! These are small drinks by the way, you can get a drink twice this size (and have more options) at McDonald's ffs! I'm sorry but a small soda is only ever going to be worth that much if it's from a nicer place, not a place like this. We also had customers who ordered...

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Bad! They used to be great. I used to hit them for lunch frequently and loved it? It?s been a couple years and they not only went downhill but crashed at the bottom. Dry burger, fries were tough and chewy, my son?s chicken sandwich was dry and bland, Tables and floors were not clean, bathroom needed serious help, there was goo on the order/table number, staff not so good either. You?ll get a better experience at any fast food place at 1/2 the cost? Next time I want a step up from fast food I?m hitting 5 Guys or MyBurger.

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Eden prairie location had only one employee out front doing everything! Taking orders, making shakes, cleaning tables, etc. all the while the computer system was down and she could not process credit cards, so was on the phone with IT at the same time! No one should be put in that position. I would not have blamed her if she put a closed sign on the door until the computers were operational. Reward her please. This took place at noon on November 11, 2022.

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This was honestly one of the most bland disappointing meals in my entire life. It was flavorless I got maybe 15 fries for a 14$ entree. Never tried smash burger before but I can tell you I have zero interest in ever going again after this experience if I could give a -10/10 I would, disgusting

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