Sonargaon Tandoori

I recently ordered from Sonargaon Tandoori restaurant and unfortunately, my experience fell short of expectations. Despite road closures in the town on a busy Saturday night, I was willing to wait for my takeaway delivery. However, the service provided and the quality of the food left much to be desired. After an initial 20-minute delay, I called the restaurant for an update. They assured me that my order was on its way, and although I understood the challenges they were facing, I patiently awaited its arrival. Another 20 minutes passed, and with no sign of my food, I reached out again. This time, I was informed about the road closures and a parked van causing difficulties for the delivery drivers to find suitable parking spots. They assured me that my order had just been dispatched and would arrive shortly. Trusting their word, I continued to wait, hoping for a satisfying meal. Regrettably, when the food finally arrived, it was disheartening to find that it was cold. Despite their claim of sending out fresh food, it had been in transit for an hour. This lack of attention to maintaining the food's temperature was disappointing. What further exacerbated my disappointment was the fact that I had been misled on multiple occasions. Instead of being transparent about the challenges they were facing, the restaurant provided false information about the status of my order. Had they been forthcoming, I would have considered collecting the food myself to ensure its warmth. Considering the significant amount I spent on the order, around £50, I had expected better customer service and a higher level of care. Unfortunately, based on this experience, I cannot recommend Sonargaon Tandoori. It is disheartening to say that I won't be returning to this restaurant in the future. My encounter with Sonargaon Tandoori was marked by poor customer service, misleading information, and the delivery of cold food. It is my hope that the restaurant takes this feedback constructively and works towards improving their service to provide a better dining experience for their customers.

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Excellent cuisine and superb customer service. My family were visiting from Hampshire and we were looking for a take-away on Boxing Day. On arrival the manager gave us a very warm welcome and even offered us some drinks whilst we were waiting for our order. When we got back home with the takeaway the quality of food was excellent and my family, who have an abundance of Asian cuisine in Hampshire, said it was very good quality and tasted great. Highly recommend !!

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Absolutely insane have had takeaway twice from here and have been more than impressed. The food is of such a high quality and is so tasty. I would highly recommend!

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Always been a great place to eat , great menu , staff exceptionally kind and helpful

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Wow, amazing food. First time here will definitely be coming back

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