Quizás serás redirigido
"Very family friendly place and lots of dogs. Great food and lovely service from Filip and we really enjoyed it"
Teléfono: +442084630367
Dirección: 14 Staplehurst Road, SE13 5NB, Lewisham, United Kingdom
Ciudad: Lewisham
Platos: 17
Comodidades: 22
Categorías: 5
Reseñas: 2553
I attended this week with a friend for a lunch time meal. On entering the waiting dinner area We were slowly greeted by a cold unfriendly and rude waiter We sat down at our table and after a considerable amount of time delay for service requested some drinks pre lunch . Whilst we waited for our order we observed that our drinks order was placed on the bar counter unsupervised for an unacceptable amount of time we had noted a number of individuals talking over our drinks, which was laid unsupervised After another delay the waiter brought our drinks to us we reported our observation to him and we requested fresh drinks to be served to us once ready and without delay we stated the reason fior our requests The waiter was angry at our re order request and as a result.he threatened to throw us out of the premises we are women in our 60s) we were shocked at his intimidation and threat We felt at this point that it was necessary to share sensitive data with the waiter -one of our party had previously experienced the devastatingly effects of a spiked drink that was left unsupervised The waiter replied to us “Don’t play that card with me” He towered over us at that point I asked for him to go away and requested assistance from another member of restaurant team We felt intimated and scared by his response to us and summoned help from the manager The manager listen to our concerns apologised He reportedly observed the interaction between this member of staff and us The manager took tje action and immediately removed this member of staff from front of house He advised us this staff member had been with the organisation for 1 week and had received previous complaints from other customers regarding his work manner That is a red flag and really concerning this staff member is not suitable to work in this environment as his manner approach and words are deeply harming to customers
My family lives a few minutes from Station Hotel so this is our local pub. We came to welcome the New Year 2024 in the comfort of having booked a table in advance and looking forward to the 3 course meal and a glass of Prosecco to welcome us! It was a great experience and everyone was enjoying themselves and the Disco moves on the dance floor were awesome!
