Sweetwaters Coffee Tea

Within the past few months the orders have been very inconsistent, I've noticed some of the regular baristas have left, and the service has become uncomfortable. No one should have to be the stereotypical customer service, though being kind takes nothing. I recently ordered a small group order, Let it Snow, Matcha latte with Oat& espresso, iced Matcha latte with oat, breakfast sandwich, and two pastries. The first taste of the hot latte was off and continued to taste sour. Then looking at the iced latte there were milk speckles all throughout the drink and also taste sour/off. As pictured below. I called to ask about the oat milk used, without any apologies for a sour drink, the barista said...

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Today is Tuesday, July 16 3 PM. This is my first time at the New Albany location since I normally go to the one at Bridge Park which I love…but today I was met with unfriendly staff no smiles, no greetings, regretfully I left a tip, I was served cold coffee, asked for it to be microwaved, we don’t do that, she did offer to make a fresh pot, bagel served with out cream cheese as ordered, back to the counter for a third time for a napkin. Overall of the staff needs to make some improvements.I do not like to reward bad service!

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I wanted to try the Dirty Straight Up Cold Brew, fresh espresso, luxurious chocolate sauce rich cream. This drink was made with love and very refreshing. If you are ever in the area, or looking for a new spot to try! Stop by and get some coffee or food! I highly recommend this coffee shop. Always fast and remarkable service!Thank you!!

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I had the peppermint mocha latte with creme on the top and it was very good! I also got an egg and cheese on croissant which was premade and they heated them up! Very nice coffee/tea and breakfast sandwich place! There was lots of seating and a drive through window. The staff was very helpful and the place was clean. Reserva una mesa ahora

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I've been trying to find a replacement for a chain brand I'm boycotting and was hesitant because I'm a creature of habit. I have no regrets other than wishing I had swapped sooner! Sweetwater has the best coffee I've had in years and it's so much more flavorful than the big chain coffees. Highly recommend!

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Not bad, but stay away from the front when it's cold out. Staff was more interested in themselves than the customers. Overall not bad.Dietary restrictions: They will make your sandwich to order if you ask. Got a keto friendly bacon, egg, ham and cheese. No bread.

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The latte was excellent! The chocolate croissant was huge and I was excited to eat it. Unfortunately, it tasted like it was next to ham in the display case for a month. It was gross and I couldn't eat it.

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Love the Frappe it was smooth and tasted great! The bagel was delicious, the Latte is always my go to! Reserva una mesa ahora

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Everytime it's has been amazing! I hope they put the yogurt parfait back on the menu soon!

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I ordered a ham , egg and cheese bagel this morning and I got food poisoning. :

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