Taco Bell In West Spr

My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is why I refuse.

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me and my friend are high as balls and she is very particular about the way she likes her breadsticks so she gave a very descriptive example of how she wanted them at the drive thru and even tho we were lowkey annoying the guy at the window (bless his heart idk his name he was a homie fr was so nice and the breadsticks literally caused a tear to roll down her cheek it's like they were crafted by the gods, and they were: the gods that work at taco bell in west springfield ily all i think you all deserve a raise

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nice taco bell, not the best area but the food was pretty good and the dude running the window with the glasses was really nice. be careful when navigating the drive thru, its quite narrow and easy to hit the curbs if you are not careful. also entering and exiting the parking lot this taco bell location is in is a bit confusing but overall pretty good for a taco bell in that part of springfield.

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Just came from here...the lady who took the order had such an attitude right from the jump, it was unpleasant. After I came home i saw the gordita i ordered had the full cardboard in the taco between the tortilla. Never had this issue till tonight. So unpleasant. THEY REALLY MADE THIS GORDITA WITH THE CARDBOARD.

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Consistent with another local Taco Bell. Again a standard fast food restaurant atmosphere.

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