"Wonderful Mother’s Day lunch at the Elm, 13 of us, food and service was impeccable! Nothing to much trouble! Can’t recommend this place enough!"
A return visit for us that was so utterly disappointing in so many ways. I shall start from the beginning: 1. The waitress wanted to take our drinks order before we had even sat down, I asked her to give us a few moments to get settled and lol at the menu. Said waitress then completely forgot about us until we flagged her down 20 mins later. 2. Our toddler daughter has severe food allergies. I’d read online that you can ask for the allergy binder to see what allergens are in each of the food items. We received this binder without fuss, and ordered her a children’s meal that was safe to eat. When it came time to order dessert, we asked the waitress (different lady who was now serving us) for...
When the owner (whom we’ll just call basil faulty, not to be rude just because it will sum him up). took over this place he made waves, it was a breath of fresh air for the village but over the years he seems to have lost interest in the villagers other than the usual bar flies that linger out the back swearing for the alcohol not the venue or the food. The food is no longer great and the staff have all lost their smiles. ‘They’ even seem to question the whole bar service at tables only thing as odd. While I’m on this, I walk into the bar stand and I’m told take a seat and someone will be over, take a seat and then wait aimlessly for someone to come and take my order then disappear for an ag...
Poor/very disappointing-wont visit again under this management unless major improvement! Such shame as our family try support local business in Churchdown!! Family been visiting the previously named Bat n Ball for decades n Old Elm pub pre-Covid and always lovely food/ambiance as was Thursday quiz nite with curry!! Has Old Elm been taken over recently? I am no hotel inspector……but entrance hall from car park dark/gloomy as was restaurant! Filthy carpet in entrance was very off putting! Asked waitress if one of ceiling lights could be on as so dark in restaurant on a sunny Sunday lunch could hardly see food-waitress said ceiling lights broken! So bad for visually impaired guests) Air con ceil...
Was dreading this a bit after previous reviews. Not sure what happened there... my genuine experience was really positive. It's a bit run down in places and things like the laminated menus are a bit old fashioned. We were there on a Friday night before Halloween. Lots of decs for the kids. Dinner by candlelight. Decent choices including plenty of GF and veggie and vegan options. The food was good pub grub. I had a steak pie and chips £15 really good chunks of beef, light pastry top, Al dente veggies, delicious thick cut chips in a lovely gravy. Kids loved their fish and fries. Friend had a vegan tart which she said was lovely. Good and reasonably priced kids puddings. I didn't have high hope...
Reserva una mesa ahora
What a wonderful experience! This pub has a great family-friendly vibe, with welcoming and friendly staff. Our waitress, Chloe, was incredibly efficient and focused on customer service. The camaraderie among the bar staff was also a highlight. Highly recommended, we will definitely be returning. The kids loved the outdoor facilities and the playful bartender who kept them entertained with funny tricks. My daughter even warned that once you try their bacon burger, you may never want to eat anywhere else.
I was very disappointed with my experience at this restaurant. The food was just average and the server was extremely rude. I was surprised by the lack of customer service. The young girl who served us simply placed our plates on the table without checking if everything was okay, and seemed annoyed when we needed to get her attention for anything. Additionally, when we entered from the back car park entrance, we were put off by how unkempt it was with cigarette ends littered everywhere.
Came for a family friends catch up and their beer garden was the perfect place to do that! It was sunny and there was a great selection of tables in the sun so we could make the most of our British summer. The food was really nice pub grub along with great friendly service and a good selection of drinks to suit everyone. We were really looked after by all the staff but especially Dan the manager couldn't do enough for us. Will not hesitate to do another get together here again!
This place could be great, but every time we visit it is let down by poor service. On this occasion it was perhaps the worst, with the young waitress non-attentive, miserable and rude. Food was nice with large portions, old fashioned chips lovely. But having to get up to go to the bar for drinks as waitress never returned, never being asked if food was OK, or coming back to take desert order, led to us all leaving early to go to Tesco to get a cream cake.
Reserva una mesa ahora
I really enjoy this pub! The food is consistently delicious with generous portions, a great selection of drinks, and the staff are friendly. Dan, the manager, always greets me with a big smile. I appreciate that I can easily get a table, as they have a large pub garden with plenty of sunny tables to enjoy the weather (when it's nice out). Thank you for being such a fantastic local spot, I can't wait for my next visit!
Wonderful Mother’s Day lunch at the Elm, 13 of us, food and service was impeccable! Nothing to much trouble! Can’t recommend this place enough!
