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"Keep it simple horrendous service. Staff rather interested in what was happening in each others lives, not looking after customers"
Teléfono: +441444483146
Dirección: 98 High Street, RH16 2HP, Mid Sussex, United Kingdom
Reserva, Reservación
Ciudad: Mid Sussex
Sitio Web: http://www.thebentarms.co.uk/
Lunes: 10:00-23:00
Martes: 10:00-23:00
Miércoles: 10:00-23:00
Jueves: 10:00-23:00
Viernes: 10:00-00:00
Sábado: 10:00-00:00
Domingo: 10:00-20:00
Platos: 10
Categorías: 5
Reseñas: 3039
I booked a table for 4 for Thurs 1pm lunch, (not expecting it was really necessary as most pubs are not overbooked on a weekday but wanted to make sure we got a table) Good job I did, as the place was virtually full and I saw a group of 4 who just popped in on the off chance politely turned away. Our group of 4 all went for the 3 course set menu at £21.50 and everyone was delighted with their starters, mains and desserts. Everything was really good. Our starters were 2 prawn cocktails a mushroom and feta something and a prosciutto dish. All were beautifully presented and generous portions. 100% polished off Mains were 2 cod in crumb with crushed potatoes and veg. A chicken curry with rice a...
The service was terrible. Waited over and hour for food and no one once came to tell us that there was a delay with the food. When the food came it’s wasn’t nice and over cooked. When speaking the the staff they were rude and didn’t know what to do. The manager didn’t help or come and sort the situation. This is poor management and something that should be thought about. The staff should learn how to talk to the customers that they have as they are going to loss business if not.
Visited Friday night. As usual it was a really nice meal and fairly priced. All the food is cooked from scratch using good quality ingredients. You can tell from the freshness of the ingredients and the taste it's done properly and not microwaved. The home made bread is absolutely lovely! The pub itself is cosy inside and has a big back garden. Staff were friendly and helpful. Recommended.
The service from the staff deserves 5 Stars to be fair. They were very kind and accommodating. The food was a bit average and a tad too expensive to warrant where they place themselves. I’m hoping the mark up is reflected in the service and not the food and it’s passed on to the staff in terms of pay and recognition coz it’s not the quality of meals that warrants this. Reserva una mesa ahora
Stayed for 1 night to visit nearby Bluebell Railway. Poor bedrooms . We had someone actually entering our bedroom at 11.15 PM . I complained to the manager the next morning who was not at all interested despite the safety implications and we did not even get an apology. Would not recommend despite the excellent meals.
