The Burrito Factory

We were in the drive-thru. Waited 15 minutes to get to the speaker. Then she couldn't hear anything. The speaker system needs some work.I had to repeat myself with each item we ordered. Sometimes 3 times! We ordered a shrimp quesadilla , no white sauce no salsa fresca. They filled the quesadilla with both. My husband couldn't eat. My tostada was good but the tortilla was so hard, I couldn't cut it with a steak knife. Seriously, the business needs to invest in a better sound system for the drive-thru. Also, the wait was so long, cars were pulling out of the line and driving off. We saw 3 cars leave. Say goodbye to business, folks. The atmosphere was hostile. People were angry. Too slow, incom...

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Food is always good here I have never had a bad experience but it seems that in this day and age employees just don’t understand basic commands or request from customers. When I ask for 1 cup of sauce of all your sauces I’m assuming it’s a basic request but I guess employees just either don’t care or are incompetent, this is why I hate going thru the drive thru because of this. Now some of you may think this is petty but you have had a long day these are the things that will upset anyone. I hope this does go to deaf ears and the manager does something to correct this as I will never go thru the drive thru again it’s the attention to detail that makes a business and a person great.

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Vegetarians beware ! I haven't gone to this place is a long time because they always gave me meat in my veggie burrito or messed up the order somehow but I decided to get take out since it's been a while. Half way though my burrito I see a piece of chicken that was bitten and that I just ate. How do you put chicken in a veggie burrito ? Like come on what if I was allergic to certain meats or it was a religious purpose. If you are vegetarian do not go here, 80% of the time they will give you meat in your food.

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I always select the shrimp burrito, love the spices and ingredients added as mushrooms and chipotle sauce. This day service was very fast! Lady was very kind and helped me with a cup of water as it was boiling that day.Sauces are so good! Always spicy! Careful with chili oil, it's good but super spicy!

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Street tacos are really good only down side was I had to wait 20 min for them. Place is good to dine in and love their pepino drink .

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