Horrible!!!! This was a second party we have thrown at The Castle.. first one was good, second one horrendous! It was my sons christening party. We had about 85 people attend.. the hall was dirty, carpets not vacuumed, tables were so old and had staples and holes see though the linens. The hall that leads into the room had spiders and spider webs ... the food was poorly displayed, steaks were so hard and overcooked that is was impossible to eat, my kids and guests asked for replacement.. the cake was cut into chunks and placed on the side table, also they just brought out plastic forks and left them in the box.. I was so embarrassed and disappointed! I will never ever come back to the Castle...
My coworker was just there to help set up for a party that was being held at this location. Not only did the owner/manager give my coworker a bad attitude when HELPING their staff set up for THEIR party, but constantly kept saying 'get out of my kitchen. ' Our job was only to deliver the food to the banquet, not set it up. The host had asked my coworker to help set up, so out of then kindness of my coworker 's heart, he helped. Working in a restaurant or a banquet is difficult, we can speak from experience. There was no reason to be rude for helping out.
I reserved a venue for my daughter's communion here, which was scheduled for April 25, but it was canceled due to Covid. I still haven't been able to recover my $2500 deposit. The office is closed, and I haven’t been able to reach anyone by phone. They only respond to emails, mostly stating that they are closed until further notice and that the accounts department isn't available "yet" to process my refund. I'm becoming increasingly frustrated.
I would recommend avoiding this place at all costs. Like many others, I booked my daughter's Sweet 16 party here back in 2020, before the pandemic. They closed their doors without any notice or warning and have never refunded the over $9,000 I paid for the event. Even two years later, I'm still trying to get my money back.
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The staff was responsive until the Coronavirus hit then NOTHING! No email response, no voice mail response, no response via social media. What are they doing with everyone's money they have for events from March until now? Most venues I know have reached out to all their clients, this venue just left us all wondering
The staff was responsive until the Coronavirus hit then NOTHING! No email response, no voice mail response, no response via social media. What are they doing with everyone's money they have for events from March until now? Most venues I know have reached out to all their clients, this venue just left us all wondering
she sucks when she keeps $3,500 from a babyshower that could not be visited when covid shut off everything. not even offer a reduced refund or a new date.
Avoid this place! I made a $2,000 deposit for a party before the COVID outbreak, and after they closed, they didn’t refund my money.
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Beware doing business with them , they will steal your money in a heartbeat!!!
Give the cash back, you're going to baptize the thief.
