Difficult one this. First, we had booked and the table was ready for us. the setting looks like an old fish preparing shed....Ok but there were grates in the corner behind my chair, used for swilling debris away in the old days perhaps) and there was food debris around this grate. We ordered drinks and our meal...... this is when it gets awkward. My wife and I ordered squid, which came very quickly. we waited a few minutes for the other dishes to be served. The nect dish took a good spell to turn up.... eventually, realising the dishes were not coming together, we began to eat. after we had finished our meal, our relative had still not been served his meal. we called a waitress over and aske...
Never in my 50 years have I experienced staff as rude as the waitress who was working on the 15th of October. My partner and I walked into a place that had three tables being used. Have you made a booking? Was the opening line by Mersea 's finest waitress, not a hello or any greeting at all. We answered no. Well I can 't take any walks in 's again this place had only three of its 10 tables being used. So we asked could get some seafood to takeaway. I am not able to do that right now to which I replied you won 't serve me a punet of cockles? , we don 't have any replied the woman in what was now the constant rude tone. There are some there I replied, the woman leaned over pick the cockles up...
Customer service 0 , tried to book 3 x times Spoken on the phone to a girl that she could even talk or answer properly, i sent 2 x emails as she told me 1st one did not arrive so i send again with copy, she told me to then fill a booking form online which I did and someone would contact me , nobody did do after 2 emails 3 phone calls and a booking form I called again and the same girl told me that yes the emails would be answered by someone “ tonight” but the lady was off today snd she thought Saturday was already fully booked! How moronic is that! I asked her why didn’t she tell me that yesterday snd why asked me to fill a booking form? I rate thus customer service appalling to say at least...
I was a bit concerned at recent reviews but needn't had worried as our particular visit was great. Lovely staff, good seafood and the ability to bring your own drink made this a real winner. After enjoying some wonderful oysters for the table (which we had an extra round of because they were that good) I opted for a seafood platter with 1/2 a whole crab which I thoroughly enjoyed and felt fair value, the quality of the crab was excellent. Others in our party of four opted for some of the other platters which were also good but the Mini Platter was a bit to mini and minimal for the price in our opinion and two fishcakes with just salad at 17 quid was a bit of mickey take its mainly potato at...
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We stumbled across this little shack/restaurant on a walk along the coast road at West Mersea. Big surprise it’s an amazing spot for fine fresh fish. All a bit unusual, lots of tables were empty but pre booked. Fortunately the waitress found us a table. (I’d book if you’re going! We ordered a smoked fish platter each with a side of fried potatoes. Other diners were bringing their own wine out of cool boxes and bread out of bags! All very unusual. If only we’d known. Our fish platters were amazing fresh and delicious, great with crispy fried baby new potatoes. All in all a very good experience.
The menu is very wide ranging with lots of great cold and hot seafood dishes. We weren't sure what to order but our waitress gave us some excellent recommendations. Really enjoyed our meal, the seafood platter for one (pictured) is brilliant and large, in addition our mussels, prawns and oysters were great. Nice local beers available on the menu plus some wines. Highly recommend a visit to here. You can take your own bread, or order rolls from the menu. Shame about the recent negative reviews, first time visit for us, maybe it used to better, but we loved it and we'll certainly be back!
Pre-ordering two whole lobsters was definitely the right choice, as both were cooked deliciously with garlic butter, plated on a bed of salad. Rather than a pre-made platter, we created our own with smoked and pepper mackeral, prawns, green lip mussels and lots of oysters. It really is a must to visit here, the staff are brilliant and the food is always on point.
Excellent. We booked two days in advance, pre-ordered oysters and crab, and then added to the order on arrival. The food was delicious, the service friendly and efficient, and there was a pleasing, quirky ambience to the place. Don’t expect frills or luxury surroundings… but that’s not why you’d go. Oh, and try a glass of the local white wine… a real discovery!
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We have been here many times with no problem , the website says reservations not accepted, so after a 1 hour 20 min drive we were told reservations only very disappointed need to update your website
Took my husband there for his birthday lunch never again overpriced food rubbish service beer that was flat or was undrinkable due to the sediment Would never go there again
