The Grosvenor Arms

Just back from an overnight stay at the Grosvenor Arms and we were delighted. First time visit to Shaftesbury. Found the Grosvenor online, liked the look of it and we weren 't disappointed. We arrived really early but received a warm welcome and to our surprise our room was already available. The room itself was perfect. Spacious , clean , with a big comfortable bed , plenty of wardrobe space and one of the best UK hotel bedrooms I 've come across. A fantastic big, powerful shower. Excellent toiletries and great towels. The attention to detail in the room and bathroom were first class and a credit to the management and staff. We had booked the 'dine and stay ' package so had dinner in the ho...

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We weren’t checked in until 3:20 when we had to remind the barman/receptionist that we were waiting in the bar area as he had asked us an hour before. The room was ok, a bit dark, with a window that rattled constantly. We were on a Stay Dine offer, which we’ve purchased before in 3 of the group’s other hotels. The evening meal was average; chorizo potatoes came on a tiny plate with bright green liquid/sauce alongside. Chips were huge, and not to our liking. So not really worth the extra, we would have preferred to eat elsewhere. Very loud DJ on a Friday night which attracted a noisy/wild group of youngsters who left as soon as the DJ signed off at 9pm thankfully. The DJ’s music was more suit...

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Excellent for fine dining in most pleasant surroundings. Food served always top-tier and waiting staff attentive without crowding with premature token-measure questioning as to if all is ok. Service as it should be at this level of establishment. Always attracts the right clientele.

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We stayed with our three dogs for two nights, the hotel, our room and everything about our stay was amazing. The initial welcome especially the Woof Boxes was just perfect, we definitely did not want to leave. We look forward to a return visit soon.

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Food was pretty poor. The steak was really poor, really tough like a stewing steak, barely edible and when I mentioned it to the waitress she ignored me and still charged full price.

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