This used to be my go to for lunch 2-4 times a month for a few years. but after today, I won't be going back. It's kind of gone downhill the last few years and I hadn't been there in a while so I'd thought I'd give them another chance. Bad decision. Theatom bombs cream cheese or cheese, not sure which, but one of them had a very sour taste, like rotten tasting. I took a bite ofa few different ones to see if it was me, with and without the sauce, and it still tasted sour..... I threw the rest out. Hopingnot to get food poisoning. The guacamole has never been amazing, but it lacked any flavor and the tomatoes looked like they hadbeen a round for some time. Maybe just bad avocados... idk... but...
I visit Tijuana Flats quite often, but over the past few months, I've noticed a decline in service. Several times, I’ve called ahead to place my order since I have a short lunch break or want to get home quickly. Yet, I often end up waiting 10 to 15 minutes once I arrive, hearing the phone ring with only one or two customers in the queue. Meanwhile, employees hang out in the back joking around instead of answering calls. I understand busy times happen, but waiting 20 minutes in line while my phone is on speaker honestly feels frustrating.
I usually don’t leave reviews, but I spend a good amount of money here and wanted to bring this to the attention of any owner or manager reading this. To...
When I received my to-go order at Tijuana Flats, the box wasn’t closed properly, even though it came with queso dip in the bag. Fortunately, I checked before leaving. When I opened it at my office just two minutes away, I found refried beans smeared all over the box—refried beans weren’t even part of my order. They gave me only nine tortilla chips, and the steak in my taco was completely ice cold. Honestly, I’m really surprised I tipped them.
I ordered to-go and only received one sauce for two tacos, which is ridiculous. Yet, if I dine in, I can get unlimited sauce and multiple drink refills. On top of that, customers have to clean their own trays. Managers, it’s time to wake up—you don’t understand what running a real business is all about.
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I ordered curbside pick up and waited over 15 minutes and no one brought my food to my car. I had to go inside and get it myself. The waitress didn't even attempt to bring it to my car. She just put it on the shelf; I watched her do the same with another person's order as well.
The service here is always friendly, and the ingredients are consistently fresh. It's easy to call ahead and place a take-out order, and using the app speeds up the process even more. Plus, the app includes a rewards program where you can earn points for free goodies.
Always good every time, never disappoints. I normally get beef nachos. Good size, good flavor for the price point.
Friendly service. Nice patio. Good was good guac, chimis, and wings. Prices were reasonable.
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Chicken tacos and black beans are really good. Rice is okay. I love the queso, salsa Guac
Really good t flats food! Staff was friendly and thr store was well looked after.
