I'm writing this review because I tried to email and complain direct to Tinderbox but there is no contact section on the website. Shows how little they care about their customers. Went to meet a friend with my two small children. We asked when we...arrived if it was OK to sit in the back and they said yes. Sat on a cushioned bench looking out the window, no table but thought the window would keep the kids amused and the bench was a better seat option for my year old than a chair. When ordered at the till the barista was a bit rude, asking if we were ready yet when my kids were picking cake (despite there being no one behind us). Then my daughter spilled her milk on the floor. I apologised fo...
Me and my family have been going for years on this particular visit they had a gorgeous yet simple Christmas and normal menu. With a lovely coffee and that's what i look for. Family, couples, solo or friends it's the life and soul of the...West End. Byres Rd is losing life but this is Glasgow's glue. May I also mention they obeyed and followed all guidelines and made me feel as safe as I did all those years ago. There is disabled access bathrooms and seating although some seats are bar-style window seats and higher up seating but plenty of accessible seating as well.
Cheese and ham panini with no cheese…this was obviously my fault, as when returned it was slammed onto table with zero interaction from staff member. The same staff member who had to clarify in the first instance of my panini could be toasted?!? Very poor...customer service. Coffee is lukewarm even when asked for extra hot, quality of food very basic and poor considering the prices. This place has gone downhill rapidly, cost cutting and lack of staff training very evident. Plenty other places nearby which are much better and cheaper!
I lived this place! it was so cool. but something had changed significantly. tinderbox on byres road was formerly stylish and far ahead of the game. now it feels worn and tired, what is really sad to say and that reflected in customer service and looking at the coffee!? where did the tinderbox calling card disappear from amazing coffee art? do you see what was served? tinderbox, please get her mojo back to teach her personal, develop her skills and tap her into her energy, and please fix her sitting, clean and spray her some color?
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Visited Tinderbox for a sit-in coffee and a cake. Nobody was doing Track and Trace. Nobody was cleaning tables and chairs. Nobody was marshalling the seating. No tables were marked off for isolation. Had to help myself to sugar, how many other hands had touched...the sachets and wooden spoons etc. The worktop at that area was completely filthy. The whole experience was Completely unacceptable. Against health and safety. No member of staff was seen wearing masks or gloves. There is no way I would go back there or recommend it.
The one star being for I got the food I wanted. Table service nonexistent, I was sitting in. I ordered my food n drinks. Pay before you eat? Maybe if I was taking away. Ordered food and then got given a buzzer to go collect...my order when it’s ready?? Isn’t that what a waiter/waitress is for? Being in level is not an excuse as restaurants are open to be serving food, not away to collect my meal off the chef in the kitchen am I.
I stopped at tinderbox because it was highly recommended by people I knew who were before after glasgow. while the espresso was quite great, the staff was rude and very rude when I asked her menu. I don't really think it was as spectacular as people think it is, especially in view of how many caffes are on Byres road. the atmosphere is quite student oriented, playing some pretty big votes, but unlike that seemed very meh.
We popped in for coffee and cake and sat in a booth aside the counter. Whilst waiting for our coffee and cake we couldn’t help notice how filthy the floor was? Now with everything getting sanitised etc during this COVID we were shocked at...the filth on the floor. It clearly needs a deep clean as the dirt is months old. Wee bit off putting and glad I only had cake and coffee.
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Staff are NOT cleaning tables after customers leave. And I don’t mean clearing cups etc but actually cleaning the table. The outside tables are especially bad for this.
Walked in. Male staff member incredibly rude. Decided to take business elsewhere. After reading other reviews on here am glad I did.
