Tounoya - Reservar una mesa

We should have known better when we saw the word karaoke in this restaurant. Don't get me wrong, I've nothing against it. In fact I love them. But let's face it, food isn't usually great at a karaoke joint. But our beloved Japanese joint, Zenya was closed for renovations so we thought we'd try this place. Expensive mistake! Greeted by a woman (possibly the owner or manager) who was busy on her phone rudely ushered as along with one of the staff to a table. Orders are done via a touchscreen tablet, which was fine and our orders came out surprisingly quick. We ordered oysters, lotus root chips, mixed tempura, crispy chicken skin (signature dish), sashimi, pork belly don (rice), cold soba and s...

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The mochi desserts at this restaurant are delicious: fresh, soft, and melt in your mouth! I highly recommend trying them. They also have a green tea soft serve ice cream that is not watered down. The interior design of the place is lovely, and they offer themed karaoke rooms such as Hello Kitty, One Piece, Slam Dunk, and Doraemon, as well as a set that can be combined for larger groups. The group deals for karaoke are great, with a minimum spend for food and karaoke, and you can even order food inside the rooms. The staff at the front (where the desserts are) are very friendly and kind. I can't wait to bring my friends here to try the food and karaoke!

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Pass by this restaurant a few times when we visited Eastwood Peking Seafood Restaurant. My family and I thought we give it a try but it was disappointing. Staff were not friendly and my order never came.Even after telling the waitress and showing her our receipt, she got it wrong by bringing us something else. Had to cancel my order as my family had already finished their food and mine was still not served. Had to leave the restaurant hungry that night and settled for instant noodles at home. Food was nothing to shout about. You get better food elsewhere with the price you have to pay.Our first visit and surely it's also the last.

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The customer service and problem-solving skills of the manager at this restaurant are top-notch. During our visit for a Chinese New Year celebration with our large family, we initially worried about fitting all 20+ of us comfortably. However, the manager combined two rooms to accommodate us all. Despite some confusion with the food ordering system due to the merged rooms, the manager handled the situation professionally and courteously. We were pleased with the resolution, which demonstrated the restaurant's commitment to customer satisfaction over profit. We would definitely return for this level of service alone.

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I have visited this restaurant multiple times and have not experienced any problems. During my last visit, I came with a large group of friends and the staff were incredibly friendly and accommodating. They were able to find us seats at the last minute, as we arrived after a wedding. The food was delicious and the portions were generous. I would definitely return again. I also appreciate the convenience of being able to place orders using the touch screen.

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