I accidentally placed my order at the wrong location instead of the one next to my workplace, and they had no idea how to cancel it or resolve the situation. I was already running late for work and couldn’t reach customer support for Tropical Smoothie. I ended up having to dispute the charge with my bank because I never received my items and was still charged $12. It completely wasted my break. Why is customer service so difficult for businesses? It shouldn’t be that complicated to cancel an order and redo it for a returning customer at the proper location.
