"I made a mistake with my pick-up location, but Matt came to the rescue. He was understanding, friendly, and fantastic. Thank you Matt for saving the day!"
I have to say, this location is probably the worst I've experienced, despite my love for Tropical Smoothie. Every time I walk in, there’s an awful smell that suggests it could really use a deep cleaning. The staff who served me today appeared to be quite young—probably still in high school—and they were discussing my order and the issues with my food and smoothie right in front of me, seemingly without any intention of correcting it. Additionally, they were standing behind the counter, eating snacks and scrolling on their phones while customers were present, which was unprofessional and inattentive. I really hope the manager sees this (I visited on Friday, 7/15, between 3-4 PM).
This experience was disappointing, especially since I usually enjoy Tropical Smoothie. Unfortunately, this particular location has a persistent unpleasant odor every time I visit and could really use a thorough cleaning. The staff who assisted me today seemed quite young, possibly still in high school. They made my food and smoothie right in front of me but didn’t appear to focus on preparing them properly. They were also on their phones and snacking behind the counter while customers were present, which was unprofessional and inattentive. I really hope the manager addresses this issue, especially since it was a busy Friday afternoon (7/15) between 3 and 4 PM.
Where are the owner and manager of this establishment? I encountered three young staff members today who were cursing and shouting at each other, throwing items around, and banging on the blenders while blaming one another for potentially getting fired. It was almost funny, but ultimately quite disturbing. There were two smoothies left on the counter with mold growing on them, and the tables were dirty along with a messy workspace behind the counter. I urge someone in charge to take better care of this place. And to the owner, please refrain from responding with the same generic message—I’d prefer you focus on improving your establishment instead.
I?m never petty enough to go on a website and leave a review but this location is awful. Workers are so lazy they send out food like this. A quesadilla is not That hard to make and put in a box correctly. And the girl at the counter was rude. All the filling was thrown in the middle Of the tortilla shell the rest was just cooked tortilla and as you can see this doesn?t even look like a quesadilla it quite literally looks like somebody bald up a tortilla and threw it in the box. Needless to say I threw the whole thing in the trash
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Ordered lunch via their website to be delivered to my job. Waited for over an hour just to never revive my order. Wasted my break and gas going to the location to see if they could remake my order I didn?t even want my money back for the order just the food. I was willing to go get all about the delivery fee as well as the tip for the driver. Not only did they refuse they did nor refund me my money. Tropical smoothie will never again receive my patronage. Worst location
I am completely enamored with this restaurant! The staff at every location is genuinely wonderful—very quick and efficient. They provide options for dining in, pickup, and delivery. I’m a lifelong customer; I absolutely love the rewards points system, which makes it so easy to earn points and unlock free food, smoothies, supplements, and more. I highly recommend this place to anyone who wants to maintain a healthy lifestyle while enjoying delicious food!
Never coming to this location again and telling anyone I know in this area to avoid it. I?ve been to multiple tropical smoothies and have never had a problem. The quesadilla barely had any filling in it and what WAS in it was all in the middle and it wasbarely cooked. I wish I would have checked the food before leaving. I?d have gotten a refund. So disappointing and looking atall the reviews now, I see that this has been a problem for a while.
This store needs to close already. Smells like rotten eggs every time you walk in. They never pick up the phone. The blenders are disgusting. Food and smoothies are not great. The worst tropical smoothie location ever. Which sucks cause I love this place but refuse to visit this location. Enough is enough already. Take action please.
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Upon my arrival, the same woman was snappy once again, both with me and with another staff member who was trying to assist. To my shock, she then pulled out a vape and started using it right in front of me and other patrons. This behavior is incredibly unprofessional, and she clearly does not belong in a customer service role.
I made a mistake with my pick-up location, but Matt came to the rescue. He was understanding, friendly, and fantastic. Thank you Matt for saving the day!
Galleta Con Chispas De Chocolate
Chocolate Impresionante De 12 Onzas
Wrap De Pavo Y Queso Cheddar
Taza De Mantequilla De Maní
Ensalada De Col Y Manzana
