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"It's a Whataburger. We had a quick breakfast. The food and service was okay."
Teléfono: +19728759560,+19728789820
Dirección: 105 N. I-45, Ennis I-75119-5108, United States
Ciudad: Ennis
Sitio Web: https://locations.whataburger.com/tx/ennis/105-north-interstate-hwy-45.html/
Platos: 72
Comodidades: 7
Categorías: 5
Reseñas: 2721
I definitely gotta say it's the best fast food in the city of Ennis Texas, I normally go there when I'm hungry, and I hope it gets a remodel to attract more customers, but there's one problem, so this happens 6 out of 10 of the time when I was orderingwith my sister, we was ordering the sweet and spicy burgers along with onion rings, we both wanted a shake, they said shakemachine was down, so I was like okay, sweet tea for both of us, then they said at the time being they won't be able to makeanymore until the truck comes in, so like we understood, so we gotten soda drinks, they repeated our order, everything wasexactly right, until we was waiting for 45 minutes only to see that they didn't add cheese the sauce on our food, it was meatand a bun, they gave us fries instead of what we ordered was the onion rings, my sister called corporate to solve this but Ibeen seeing this happening ever since then, I don't mind getting my friends together to call corporate, because it used to bethe best service in town until these pass 8 months.
The service at this whataburger is absolutely horrible. It took at least 2 minutes till the kids behind the counter stopped chatting and playing on their phones and I was able to place an order. It took another 20 minutes to get my food and to top itoff the fries were soggy. It's so expensive now anyway that for $1 or $2 more you can just go to a sit down restaurant andyou'll probably get your food sooner. I've been to other whataburgers and used to love it back in the day, but I'm never goinginto this one again.
On Thursday night at 19:30 I stayed here a short evening for dinner on my way to Houston. Although they were busy, they processed the four people in front of me in the dining room. My order for Honey BBQ Chicken Strip meal was properly prepared and served fresh and warm. Good work WB. I will stop here more often and need a reliable restaurant that takes care of customer experience.
While sitting here waiting on my order I am witnessing employees wearing gloves and touching everything from trash to other equipment, walls, and putting their hands back into the food without changing the gloves. I can only hope this is not theregular standard for this restaurant.
