"The manager, Laquanda, is outstanding! She is extremely polite and very customer-oriented. What a great personality!"
The food was enjoyable, and our order was accurate. We arrived around 3 PM on a Sunday. The person who took our order was efficient but did not greet us or say goodbye with a smile. We ordered just two items—a classic sandwich and a turkey wrap for takeout. It took a little while for our order to be ready, about 10 to 15 minutes. While waiting, I overheard what seemed to be an argument among two employees in the back, with someone yelling, "Stop!" and mentioning that they were on the second shift, not the first. The floor felt quite sticky, although it looked clean, so I’m not sure what caused that; I had to be careful to keep my shoes on. The manager on duty (or possibly the owner) apologiz...
I had a terrible experience at this restaurant. I ordered my food at the drive-thru, and when I took a bite of my sandwich, it was cold, as if they had just slapped it together. I decided to go inside to get a new sandwich, hoping it would be better, but it wasn't. I always thought Arby's was the place for a nice, hot sandwich, but it seems like every time I go there, my sandwich is lukewarm or cold. I'm going to make it clear next time that I want a fresh sandwich right off the grill!
I ordered a simple #1 with fresh fries and extra sauce, and the only reason I’m giving this place 3 stars is that the beef and cheddar was really good! However, when I got my order, the fries were cold, so I sent them back. The young lady brought me back what must have been fries that were re-fried, but instead, I ended up with hot potato chips. I won’t be returning to this Arby’s again because they completely ignored my request for fresh, hot fries!
We were pleasantly surprised by the great customer service right from the moment we walked in. Chris, who took our order, was fantastic! He managed to multitask by taking orders and assisting the kitchen, all while checking in to see if we needed anything as we ate. This is truly a place that knows how to provide outstanding service! The food was delicious as well, and we left feeling completely satisfied!
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A couple of weeks ago, I visited Arby's drive-thru and ordered their buffalo chicken sandwich, which was on promotion—two for seven dollars. However, there was an overwhelming amount of buffalo sauce that completely covered the chicken. To enjoy the sandwich, you might need to wipe off some of the sauce to make it more enjoyable. On a positive note, their shakes are fantastic!
I’ve been waiting at the drive-thru for 20 minutes and no one is taking orders. It's currently 12:46 PM, and I’ve seen several cars leave without ordering. I think I’ll just take my money to Steak 'n Shake next door. Also, the link to share my concerns doesn’t work, so it looks like the poor service will continue.
I had a really disappointing experience with the drive-thru staff. They were very rude and unprofessional, and none of them were wearing masks. Given the overall experience, I definitely won't be coming back to this place.
I ordered a hamburger without buns, toppings, cooking, flavor, or meat. I'm surprised they served me this burger (see picture). I give it 5 stars. Thank you!
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I had an amazing experience at this restaurant, and the customer service was outstanding! My fried turkey sandwich was absolutely delicious!
The manager, Laquanda, is outstanding! She is extremely polite and very customer-oriented. What a great personality!
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