Baskin-robbins - Reserva de mesa

I usually visit this location with my family, but last night was a disappointing experience. I arrived around 8:30 PM because the posted hours indicated they closed at 9 PM, only to be informed that they were only serving coffee. When I asked the three employees—who were gathered at the counter, on their phones, and chatting with each other—why the Baskin Robbins side was closed, one of them named Jessica explained that they had closed it early to clean up in time for their 9 PM closing. I pointed out that they still had half an hour left, but she insisted that was their policy. It was really unprofessional.

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Terrible experience! I highly recommend you take the extra effort to visit the location in Greenbelt or Queens Chapel instead. This place lacks a good selection of ice creams, and when I asked for a smoothie, I was met with excuses like, "Oh, we don’t have this or that." What’s the point of being open if you don’t have the necessary ingredients? And the customer service was disappointing. If the staff isn’t willing to do their job or provide decent service, they should find a job that doesn’t involve interacting with customers.

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My husband and I just had our best experience at Baskin-Robbins! The staff was friendly and incredibly patient when I encountered card issues. The store was clean, and everyone was wearing masks. The ice cream portions were generous and packed with delicious flavors, making them well worth the price—definitely a refreshing change from the tiny servings that often make me second-guess my choice. Yum!

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After a week of running around making sure my son had everything for prom I thought I deserve to treat. So I got a Sunday he got a two scoop phone. I haven't been to Baskin-Robbins and such a long time. Definitely worth the trip. And did I say the staff was incredible. Great group of people. Sorry no pictures we started eating before we remembered to take some ???? Reserva una mesa ahora

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Dunkin' Donuts and Baskin-Robbins have come together, and I had a great experience! The customer service was quick and friendly. The donuts (if you can call them food!) are of high quality and very fresh. Plus, they offer curbside pickup and have outdoor seating available!

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Dunkin' Donuts and Baskin-Robbins have come together, and my experience was great! The customer service was quick and friendly, and the treats—if you can call donuts food—were high quality and fresh. They also offer curbside pickup and have outdoor seating available!

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I really enjoy the interior of the restaurant. The employees are bright and cheerful, and it was the best customer service experience I've had in the six years I've been in the PG district. Well done, everyone!

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The Dunkin' is in the same location, and the kiosk is only for their orders. The employees seem to be working for both, because they are usually very busy and it's hard to get service. Reserva una mesa ahora

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Customer service and trying not to upswell me would have been great. Wanted two scoops-two different flavors! Asked if I wanted two single scoops just to charge extra. Shady!

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They had both my flavors and the young lady made my sundae perfect! ????

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