I can't comment on the quality of the food since I never got the chance to order, but if I could give a zero, I absolutely would! The customer service here is the worst I've ever encountered. I stood at the front counter for a long time while the cashier completely ignored me, too busy chatting with her coworkers to acknowledge any customers. After she finished bagging food, she simply turned around and walked out without saying a word or even making eye contact, as if we didn’t exist! I understand that she might have been busy and couldn't take our order immediately, and I don’t expect royal treatment. However, if I’m spending my hard-earned money at your establishment, I at least expect to...
BK was super busy when I went to place my order inside. The cashier was new, so it added to the wait time a great deal; however very pleasant and helpful with taking orders. A couple of customers had been waiting a long time to receive their meals. Theshift manager saw what was going on and immediately stepped up and began getting the orders for those who had been waiting. Shethanked them and apologized for the wait, and also was kind in giving them a free side of onion rings. That is what I like tosee in customer service. For that alone, I would definitely return! The BK King and chicken fries tasted great!
Through the app, I ordered the Mix and Match. I specified 3:15 pm as pick up time. It wasn?t ready. After we waited for 10 minutes in the drive thru lame, I was asked to park in front of the restaurant which I did. After waiting for another 10minutes, I went inside to find out that my order was not even being prepared. The guy the front had to tell the kitchen toprepare it. I asked for Big Fish and Big King. I got the Big Fish and a Cheeseburger!! My bad because I did not verify. But theywasted my time and cheated me!!! Very bad service.
Go there once in awhile for lunch I only have one problem with that place their service kind of sucks you go to the drive-thru they tell you wait a second and you're sitting there for about over a minute the service is really not that good sorry to saybut it's true
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There was no line at the drive-thru and nobody inside, yet I still received the wrong order after repeating it. How does that even happen?
Staff is friendly and don't mess up my order. Plus food tastes better than the one on peck in El Monte. Hands down the better of the two!
Never gets my order wrong, really decent pace on receiving food, and the staff are always quick to help someone
Good prices, you get 2 breakfast sandwiches for $4.00 or double the meat for $5.00. Very delicious.
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I went to dine in order and got my food pretty quick it was so good , and the worker were very nice
The breakfast crew is usually awesome. They do stay working
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