Cracker Barrel Old Country Store

So upset. Everything was fine at first, the young girl took our orders and gave us our drinks. Time flies and we weren?t offered any refills. We received our food and my husband and I specifically asked for NO CHEESE. So I kindly told our waitress that we asked for no cheese. She seemed annoyed, rolled her eyes, and flipped her checkbook almost to see if we were telling the truth? I swear I told her in a nice way . So then she went to go ask for new orders and while we?re waiting ? STILL NO REFILLS : then she comes back with our plates and she brings us PLAIN CHICKEN BREASTS. At this point my husband and I are hangry and frustrated so we wait for our check and she didn?t even accommodate us or discount anything for the inconvenience. We didn?t even get everything that goes on our order because she brought us PLAIN chicken breasts.

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We were quickly seated; however, it took approximately 15-20 min before we were even served drinks or our order was taken. Our drinks were hardly refilled and food we ordered didn?t even come out. The main meal was good and the bill was fixed; but, when you go to a well branded restaurant you expect high customer service. I felt better treated at McDonald?s than what happened tonight.

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Very good service! Jackson was our waiter. He was very nice quick service, on top of drink refills. (Which is a 5 star) the food was a little dry. However It had an awesome taste. You just can't go wrong with Cracker Barrel!

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Always enjoy time in a Cracker Barrel wherever I might find one and have never been disappointed. Pelham is no exception. Thank you for quality service, dependable staff and great food.

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Friendly staff and food was great! Look through the shop and it was very nice and tidy! Love the smell throughout the shop

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