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"The food was terrible, to be honest. No one helped me with my order in the small and unimpressive dining area."
Teléfono: (+44)2476346519
Dirección: Nuneaton CV11 5DN, England, United Kingdom
Ciudad: England
Platos: 100
Comodidades: 9
Categorías: 5
Reseñas: 276
Have visited a few times now, as well as trying out the delivery service. Shop experience: staff can be quiet and non welcoming at times. Would be a good idea to familiarise themselves with what they include in their items for example if a freakshake is advertised as having 2 iced donuts, it should have 2 iced donuts and not 1 hoping the customer won’t notice. In addition if two identical shakes are ordered they should both have the same items, not extra for one and less for the other. If there is a problem with fulfilling something on the menu the customer should be made aware and given the option to order something else. The cheesecake jars are not available all of the time, their availabi...
I hate to complain, but I couldn't find an email to contact directly. Our first order arrived early, but it was the wrong order and not edible as the milkshake had spilled onto the other dessert. I called to complain and the staff were very polite and willing to prepare the correct order. The replacement order arrived quickly, but the cookie dough was completely raw. It was doughy and definitely not edible. I didn't want to eat it for fear of getting sick. I understand that it was probably prepared quickly to rectify the mistake, but there needs to be some sort of quality check in place. It's a shame because the customer service was excellent. Please see the attached pictures of both orders.
