Earls Kitchen Square One

Two of my colleagues ordered steak and lobster tail, both requesting them to be cooked medium rare. However, both steaks came out medium well and one of them didn't even receive the lobster tail. We also ordered a bottle of wine, which took 20 minutes to arrive. The shrimp salad claimed to have seared shrimp, but there was no sear on it at all. Despite the busyness of the restaurant, as a frequent customer of Earls, this was the worst experience I've had. There were no apologies offered and no discount given on the bill.

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Our poor server had too many tables. I’ve been to this location several times, however last nice was our worst experience. It was my husband’s birthday and I honestly wish I picked another restaurant. We were continually left unattended. We didn’t even know the birthday dessert came out. We were not asked for coffee or dessert for the table and had to have the manager print out bill. Disappointing night for the value we paid for 7 people

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As a guest that frequents this particular Earls I’m disappointed the treatment received this evening and believes that Nicole requires massive coaching as well as the hostess that was there. Extremely disappointing experience this time around.

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Went for a dinner with co-workers. They were able to accommodate us adding one more person by moving up to a bigger table instead. The food was good- only complaint was that the cheesecake definitely over cooked and on the dry side.

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We visited during Happy Hour and found it to be a great value with delicious options. The restaurant was quiet, possibly because of the nice weather outside, which was exactly what we were looking for.

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Meals were great as usual. Patio was nice, not a busy time. Service was NOT up to Earls’s usual standards of attentiveness prompt service. Still a nice celebration of a loved one, he enjoyed it.

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I really like Earls or I have in the past but their food this visit I found was overpriced and was just okay. Waiter was mediocre at best. I was disappointed.

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Chairs are too narrow and not comfortable. Gives impression that the restaurant is trying to seat more patrons than it should.

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I chose to sit in patio but standard sitting is also fab. Staff is super busy and they handled customer very nicely. Perfecto

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I had an amazing birthday celebration at your restaurant. Thank you for the special attention and detail, I truly enjoyed it.

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