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"EL POLLO LOCO can't be beat. Very good charbroiled chicken and amazing value."
Teléfono: +19098602127
Dirección: 1220 S Diamond Bar Blvd, Diamond Bar, CA 91765, United States
Reserva, Reservación
Ciudad: Diamond Bar
Sitio Web: https://www.elpolloloco.com
Platos: 4
Categorías: 5
Reseñas: 1580
Another issue is that El Pollo Loco does not seem to empower its management team to resolve customer concerns. It was clearly not my fault, and if they had disclosed that the delivery was through a third party, I would have chosen to order directly and been able to communicate with the driver to avoid such problems. I ended up placing my order through Uber Eats directly and chose to order from another restaurant instead because I don’t want to give my business to a place that doesn’t value customer service and doesn’t offer any solutions to resolve issues.
Another issue is that El Pollo Loco doesn’t seem to empower its management team to resolve customer complaints. This situation was clearly not my fault, and if they had disclosed that delivery was through a third party, I could have chosen to order directly from them and communicated with the driver to avoid this issue. Ultimately, I had to order through UberEats directly and chose a different location because I refuse to support a business that doesn't value customer service or provide any solutions for their mistakes.
I ordered a 16-piece meal with the mixed pieces, about 4 dollars more than thigh variety. I ordered beans as a side, everything to get out. When I came home, I had rice instead of beans and thighs instead of the mixed pieces I paid for. When I called the store to let them know that they have charged my order wrong and over me, they are too busy to answer the phone. This is the Diamond Bar location. You need to unpack yours or there and check it before you go. Don't assume they have it right.
Worst in the chain I 've found yet. Franchisee cheats on size of chickens...comes out overcooked and dry-as-bone nasty see pics of tiny wishbone and wing. Wing was skin over bone...so they threw on another. I guess they thought two un- eatable wings was better than one un-eatable wing. Da! Salty to the max...didn 't really even taste like Polo Loco 's recipe. Mac and cheese was watered down soup. Very disappointing! No Jalipanios! Asian peppers instead. On my top 10 Worst restaurant list. Reserva una mesa ahora
I went to pick up a 10-piece chicken family meal and was welcomed by the best customer service from Isabel. She was incredibly nice and asked if I needed any add-ons like chips and salsa. I really appreciate that, especially when I'm in a hurry and can't remember everything needed to make dinner special for my family. Thank you, Isabel! I truly value your service, and I’ll be coming back soon.
The experience can be inconsistent. I usually order the chicken tostada salad, but sometimes the tostada is heaped full while other times it's only about three-quarters full. The amount of dressing also varies; on some days I get just a tablespoon in a small container, while on others it's a half cup.
