El Pollo Loco - Reservar una mesa

?? drive thru only.?? My sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don't pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. ???Do not order in the app???. You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. ? drive thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive thru. (Old review) Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don't have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we're just f ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don't go there you don't get what you pay for. (Old Review) Went to the drive thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it's best to go inside so you can check your order before you leaving. there is pictures (old review) Never had a problem with the food. The employees sometimes they're not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It's hard to do it when there's messy people keep getting it messy and I seen them that's why I have it to go.

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This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it. Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro and onions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about to ask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times i been served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an online survey on store and left number for corporate to call me and it seems they do follow up or care about complains.

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A star is everything you get when I order a classic pollo bowl and the person in the register tells me I can not have any extra salsas with my meal. He told me they ran out, so I went home with my food, minutes later I sent my son back to buy another bowl and asked for additional salsa and you can believe he received as many as he asked. He has 6, I don't have one. How fair was that? And why did I refuse when I asked politely? So I have no desire to do business with this location.

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This is much closer to my workplace and I order a lot online. There are rewards as a $2 discount or $5 cash on account to order cheap food. Recently one of the orders was incomplete without avocado and another customer checked his bag before he took it out. But the food is delicious than other places.

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I always get the chicken tostada salad. It is usually good, but the service to this industry is not so good. Sometimes very rude employees. One day they skip my order, I don't know why when I asked for my order, instead of apologising, the cash register so rude.

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