This is one of the worst Pollo Locos I've visited. While the staff is generally friendly, they can sometimes come off as a bit rude, though it's not enough to really bother me. The main issue lies with their order accuracy. During my first visit, I received a tostada salad container that was dirty with bean juice. I let that slide because they were busy. On my second visit, I ordered a Double Chicken Avocado Salad without cheese, but it came with cheese and no avocado, despite avocado being in the name. I tried ordering the same salad yesterday, and this time it was missing both the corn and the pico de gallo. I feel like I've given them plenty of chances, and now I would only consider going...
Once I got home, I realized they had given me the wrong order; I had ordered a tostada salad, but received a regular salad instead. Fortunately, the salad was actually really tasty, but I still wished I had gotten the tostada salad. Overall, the food was delicious, but I’m giving it three stars due to the long wait and the incorrect order.
I had a terrible experience with customer service. My order, which was a family deal, was not prepared correctly, and the chicken was undercooked. When I returned to address the issue, I had to wait an additional 15 minutes to receive my order again, and throughout that time, the staff, including the manager, completely ignored me.
I visited again today and had no complaints – the food is not only delicious but also reasonably priced, and the service is consistently excellent. I highly recommend this restaurant! Just be prepared to wait in line, as it's normal to have to wait for great food anywhere. It's definitely worth it!
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I had a disappointing experience at this restaurant. They got my order wrong, and Claudia at the cash register was laughing instead of helping me. To make matters worse, I was overcharged, and the food I received was burned.
The service was terrible; they tossed the food onto the counter without informing us that it was ready. On top of that, the staff spent their time laughing and chatting, completely disregarding the customers waiting.
Pollo loco has to do better I went twice to this location and both times they never had chicken because they didn’t make any or there was no cook . Poor service
The quality and service were excellent. The restaurant was clean, and I only waited a few minutes for my order. I believe it offers great value for the money.
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I went to place an order 45 minutes before closing, only to be informed that they were out of chicken.
The only bad thing about this store is!! They dont let destiny work 24/7 she is the best ? ?
