UNRELIABLE, DO NOT USE FOR PARTY OR CAKES This was my experience at this bakery A week before my daughters 3rd birthday I ordered a blue birthday cake with the pink fong character (from the baby shark show) and provided a picture to the woman taking my order. She also also took my cookie order for 1 2lb platter of rainbow cookies and 1 2lb platter of colorful sprinkle cookies. She told me Leena would call to review the order because she is not in on weekends. Leena never called so I called her the day before the party to confirm the order. I reviewed the order with her and she said she got it and the cake and cookies would be ready for pick up in Melville at 8 AM. My daughters party started...
If the food at Emilia’s bakehouse is as good as it looks, it must be fantastic. Unfortunately I cannot confirm this observation as it was impossible for me to get served. It was not busy. There was one other person on line, but the girl behind the counter was FAR to busy sharing her experience with Covid (to the person she had already served) to bother. She saw me waiting. She looked me in the eyes several times as she continued her conversation, but didn’t bother to acknowledge me until I was fed up and walking out the door. I don’t care how good your food is, when your service is garbage. Keep talking.
As a newcomer to the area, I've visited many coffee shops and bakeries, but Emilia is by far my favorite. Their baked goods are always fresh and made with high-quality ingredients. You absolutely have to try the cheese danish—it's a game changer! The coffee is perfectly crafted using a professional cappuccino/espresso machine, and they offer a great selection of flavors and milk options to suit all tastes. I don't usually write reviews, but this place and its friendly, welcoming staff truly deserve all five stars and more. Thank you for always helping me start my day on a positive note!
We ordered the pretzel croissant sandwiches along with some coffee, and both were outstanding. My personal favorite was the oatmeal cookie. The exterior of the restaurant might appear unassuming, but it's definitely a hidden gem. The staff was incredibly friendly and helpful while we decided on our choices. I can't wait to go back and sample more of their pastries!
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Eventually, I located the transaction and received a lackluster apology. To make matters worse, the cake itself was underwhelming. I really wish they would adopt a more professional approach to problem resolution. We deserve a sincere apology for the overcharge and for the disruption caused during our celebration due to their mistake.
Emilia's Bakehouse is absolutely amazing. I've had the pleasure of having them involved in some of our most significant moments, such as our wedding, gender reveal, and gifts for the delivery team at Huntington Hospital. 2021 was a remarkable year for us, and Emilia’s provided their delicious treats at every turn!
Emelia typically drives to the mall, but today she chose to walk, and she's so pleased she did. The staff are friendly, and the food is delightful. The chocolate chip cookies are absolutely amazing, and the lemonade is the best she's ever tasted. This has quickly become her favorite bakery!
I absolutely love Emilia's! Their cookies are amazing, especially the rainbow ones. The cheesecake, croissants, muffins, and other items are all fantastic as well! The service is exceptional! I highly recommend it!
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I ordered a custom cake for a birthday celebration, but I was very disappointed with its dryness. It had a taste that suggested it had been stale and stored in the freezer for a long time.
I ordered a custom cake for a birthday, but I was quite disappointed with how dry it was. It tasted as if it had been frozen for too long.
