Firehouse Subs Merchants Greene

Our experience last night was terrible! It became worse and worse every visit. We used the app to order online. (A 20 min. Drive from our house. I come to the restaurant and there are 7 people sitting at tables waiting for their meals. I check the shelf for online orders, my was not ready yet. There are FIVE boys working the sandwich area. That's a lot of hands, what takes so long? They chat under themselves and stare at the distance. Then come two MORE guys from the back of the house, one starts to sweep the dinning room, one makes something with the beverage machine. (Why don't they help get all these orders out? As I wait for my online order, a man finally gets his meal. Something was wro...

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EDIT: I edit my first rating of 3 stars and change them to 4. I gave them another chance, and it was much better this time. The restaurant was clean and the staff was more friendly. They still don't look like they want to be much there, but they talked to me and were polite. First, the three stars instead of one or two stars, because the sandwiches were very good. They were made as if we had ordered them. The three stars instead of four or five are due to the cleanliness of the restaurant and the customer service. As other cartridges have said, my husband was not even greeted when he came in. The workers only looked at him as if he was the one to start talking. My husband said there was a bi...

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I love the place, go there several times a month. That being said. It seems to be dropping in quality lately. Untoasted stale bread, skimpy on the sauce for subs like the brisket and cheese, and just slamming on so much lettuce ect that you can't eat the sub without a fork and knife without ruining your chest. Idk what's going on but sub.... assemblers? Need a wake up call. Cause I'm giving it about 2 more tries then I'm just done, would rather spend the 15 bucks on a pickup order from a resturant.

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I arrived at the conclusion at 9:00. I didn't know they were closed at 9:00. They still took my order, which is fantastic because the food wasn't for me. I was even greeted. It was very appreciated to take my order and shows world-class service. Eating is always at the point.

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I have a turkey sub. I asked for no tomatoes, my sub came only meat and cheese. Gross sandwich for too much money to not even beat. Will never return to fireworks. They used to be good if you could jump on your sandwich.

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