2 /5
Reseña
★
★
My overall experience was ok. It’s a beautiful restaurant and our food was really good. The downfall is the mannerism of the host, Amanda, at the door. I made reservations for my 30th birthday and thought it would be really nice as in service. When my husband and I walked in, Amanda was not friendly nor welcoming. I told her my name and reservation time, which I called an hour ahead to inform we will be running late but not all my guest; she gave me a very dry “oh yeah”. After being seated while my guest were arriving, the vibe was very tense as if they felt bothered with a gathering of 11 African American people. Amanda kept walking back and forth staring at our area with a very disturbed face. Once my birthday cake arrived, Amanda came over and acted like she wanted to accommodate my cake by placing it in their kitchen/offering to slice it and then said “It’s a $25 cake fee”, which I was never aware of from the time I booked and also visited the location last week to see it in person. I asked her, $25 just to bring my cake in and she said yeah as if I knew. I do thorough research before booking anywhere and also checked their site again when she told me. I asked for the manager and he took a minute to come over to see about my concern. Once he came, I reiterated the $25 cake fee and he said yes it’s a fee. I politely asked him was it on their website, he was very startled that I asked, and I repeated myself. He stated no it’s told at the time of booking. I told him I was never aware nor told as many times Ive spoken with the other guy, I believe Stan, when I came and when I called to inquire a couple weeks ago. Stan was phenomenal ! The manager did accommodate not charging the cake fee, which I politely thanked him. They also grouped up talking in the kitchen several times. Our waitress, I believe Ali, was ok. She seemed a bit on edge, maybe tired, but when she was asked did they have to-go boxes she said “for what” and she was told it’s for my cake to be sliced and given to my guest by me. Will I return, wanted to but not. We were all uncomfortable and felt unwanted there.