Hilo Bay Cafe - Reserva de mesa

The first place I was shown to was not good, so I asked to change to a seat on the lanai, but was told no. When I asked them why, they simply answered Reservation without checking to see if there were any seats available. The seats were extremely close to each other, making the air stagnant and uncomfortable. (See attached image) Looking back on it now, there was no point in saying anything to the guy who seemed to be a part-time worker who was just guiding me to the seat I was assigned, and I should have complained to the person in charge who gave me the instructions. This is a really disappointing restaurant, as the food was delicious. Hospitality needs to be improved.

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We have been long time customers from when they first opened at the previous location. I made lunch reservations for 2 a week ago. We arrived 7 minutes early. While waiting for 17 minutes they had seated a tourist family of four who had not made a reservation! The manager told me the waitress in our section was being overwhelmed. Shouldn’t you seat your guests and have the waitress tell us she’s overwhelmed which would not have been a problem for us. You could have also seated us in a different section. We are never spending our time or money there again.

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Service outstanding, no complaints only compliments. First timer, Yakisoba.. Big portion, 3 instant packets of noodles. 1 packet of seasoning, And why did they chop the noodles into bits? SMH Atmosphere.. Dined inside, no AC on a muggy rainy, Hilo afternoon. Lots to improve on. Bring back Nihon lol.

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Hilo Bay doesn’t disappoint! My husband I have been there twice, staff is friendly, polite and they don’t rush you. Food is delicious, fresh and makes you want to come back again to try something new. We will definitely be back! Reserva una mesa ahora

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Great views! Food was good. Drinks were good. Service was good. I would recommend it, but we did go to another restaurant in Hilo that we liked even more and it was a bit less expensive.

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Amazing food, views and service! Especially at this price point. The fried chicken was especially amazing and the drinks were creative and delicious.

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Excellent food, beautiful view and atmosphere. Make a reservation for an outdoor spot. Highly recommend.

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Great place to spend time with ohana, good food, excellent service and wonderful ambiance. Reserva una mesa ahora

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Excellent as usual. Outstanding menu additions for Mother’s Day weekend menu.

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As usual, it was a great dining experience! Our Mainland guests loved it.

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