Hy-vee Market Grille Express

Poorly staffed, poorly organized. I've been to other hyvees and their food was great. This was sad. The first three things I asked for when I ordered, they were out of. Then I watched painfully as two people attempted to cook for what I believe was the first time in their lives. They didn't know where the ingredients were or how to use the oven. I can only assume they were unable to hire cooks and pulled people from shelf stocking to staff this.

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That was one of the worst experiences I?ve ever had in my life staff were really rude service was horrible my wife had hair in her pancakes and once we paid and left the next day credit card charge was $10 more I believe these people have a way to dip their own selves. What?s worse when I called to dispute the charge they argued with me and asked me for receipt to prove purchase although they have the receipt that they forged.

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Seems to be a VERY high employee turnover which in my experiences explains the poor service and food quality. I don't expect gourmet food from a hyvee food court but still I expect a level of professionalism and fresh hot food, neither of which can be found at this location. I don't know what needs to be fixed behind the scenes but something needs to be done.

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Go to for lunch, build your own hibachi, prepared and grilled in front of you, hot every time

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Not good food, that's it

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