I had an extremely disappointing experience at Hy-vee Market Grille Express. The staff were very rude, and the service was poor. My wife discovered hair in her pancakes, which was very unpleasant. On top of that, after we paid and left, I noticed an unexpected $10 charge on my credit card. It seemed like they were trying to take advantage of customers. When I called to dispute the charge, they argued with me and demanded the receipt to verify our purchase, even though they already had a receipt that appeared to have been altered.
The restaurant was poorly staffed and disorganized. I've visited other Hy-Vee locations where the food was excellent, but this experience was disappointing. The first three items I tried to order were unavailable. I then observed two people in the kitchen who seemed to be cooking for the first time; they appeared lost and didn’t know where the ingredients were or how to operate the oven. It seemed likely that they had been pulled from shelf stocking duties due to a lack of qualified cooks.
This location appears to have a high staff turnover, which I think affects both the service and food quality. Although I don’t expect gourmet dining at a Hy-Vee food court, I do expect a reasonable level of professionalism and for my meal to be freshly made and served hot—neither of which happened during my visit. Whatever problems exist behind the scenes, it’s obvious that changes are needed.
Seems to be a VERY high employee turnover which in my experiences explains the poor service and food quality. I don't expect gourmet food from a hyvee food court but still I expect a level of professionalism and fresh hot food, neither of which can befound at this location. I don't know what needs to be fixed behind the scenes but something needs to be done.
Reserva una mesa ahora
A wonderful spot for lunch! You can personalize your hibachi meal, and it’s cooked and grilled fresh right in front of you. The food is always served steaming hot!
Nice to eat before grocery shopping.
Not good food, that's it
Mom's Sloppy Joe Mom's Housemade Sloppy Joe Smothered On Thick Cut Grilled Bread And Served Open-Faced. Finished With Crispy Onions, Pickles, Paul's Signature Wahl Sauce Cheese Sauce. (690 Ca
We Proudly Serve Our Signature Certified Angus Beef In All Our Burgers. All Burgers And Sandwiches Are Served With A Classic Side +200–580 Cal. . Substitute A Signature Side +250–1090 Cal. +1
Godzilla Roll Sushi Rice, Nori, Roasted Sesame Seeds, Tempura Shrimp, Cream Cheese, Cucumber, Sushi Sauce, Spicy Sauce, Topped With Tempura Crunch, Soy Sauce, Ginger And Wasabi 8 Pcs (570 Cal
Street Corn Chicken Salad Marinated Seared Chicken, Mixed Greens, Corn Salsa, Cojita Cheese, Black Beans, Fresno Peppers, Cheddar Cheese, Tortilla Strips Served With Citrus Dressing And Fresh
Our Burger Wahlbowl 1/3 Lb. Burger, Lettuce, Tomatoes, Onions, Freshly Toasted Hamburger Bun Croutons, Government Cheese Pickles All Chopped Tossed With Mixed Greens Paul’s Signature Wahl Dre
Bbq Bacon Wahlbowl 1/3 Lb. Burger, White Cheddar Cheese, Bacon, Fresh Jalapeños, Freshly Toasted Hamburger Bun Croutons Housemade Avocado Spread All Chopped Tossed With Mixed Greens Bbq Dress
Jenn's Chicken Wahlbowl Marinated Seared Chicken, Caramelized Onions, Crispy Fried Onions, And Lettuce, All Chopped And Tossed With Mixed Greens And Housemade Honey Garlic Dressing (370 Cal.
The Fiesta Burger Two 1/4 Lb. Burger Patties Dusted With Housemade Southwestern Spice Rub, Fresh Jalapeños, Lettuce, Pepper Jack Cheese, Housemade Salsa, Chipotle Mayo Pickles (890 Cal.
Rainbow Roll Sushi Rice, Nori, Roasted Sesame Seeds, Imitation Crab Mix, Avocado, Cucumber, Topped With Tuna, Salmon, Ebi Shrimp, Soy Sauce, Ginger And Wasabi 8 Pcs (530 Cal.
Smoked Bacon Arugula Salad Baby Arugula, Toasted Slivered Almonds, Gorgonzola Cheese, Oven-Dried Apples Smoked Bacon Served With Housemade Honey-Sherry Vinaigrette (170 Cal.
