My experience with Jersey Mike's Subs, both in person and via delivery, has been extremely disappointing. The management clearly shows no concern for their employees' poor customer service and lack of basic manners. Despite numerous complaints, no improvements have been made. It seems like they intentionally mess up delivery orders and are visibly annoyed by in-person customers. Word is spreading locally, and I wouldn’t be surprised if this place shuts down soon. My advice to Jersey Mike's Subs is to clean house, start fresh, and properly train your staff, especially those handling orders toward the end of the day. Also, the menu quality or variety doesn't compensate for the negative service...
I ordered a California club and requested ham instead of turkey. I've been to multiple Jersey Mikes locations before, and I've never been denied a simple substitution like this. The excuse I was given was that the general manager didn’t allow it, which I find hard to believe. For context, I am an Assistant Manager at the Jersey Mikes in Whittier and have been with the company since 2019. I'm not sure who the current general or district manager is, but I can assure you that Roman will be in touch regarding this issue.
As a first-time visitor, I had a wonderful experience! The staff were friendly and extremely helpful. I came across this place on TikTok, and it truly lived up to the hype. The secret menu item #99 was fantastic, and the Italian sub made Mike's way was delicious. I can confidently say I’ll be a lifelong customer, even though sandwiches aren’t usually my thing!
The sandwich was amazing! The staff offered excellent service and displayed a high level of professionalism. While the atmosphere was somewhat minimal, it's just a sandwich shop, after all. Overall, I would give the food a strong 5 out of 5.
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The staff were friendly and the restaurant was well-maintained. I went there for lunch and strongly recommend the Italian sub. Overall, I would give the food a perfect score of 5 out of 5.
Came in last night to the location, they only had wheat bread left. The food was not good, had stomach pain after it. I don’t have this issue at any other Jersey mikes location.
Thank you for the outstanding customer service! You truly get your money's worth here. The sandwiches are generous and fulfilling. Thank you, Jersey Mike's South Gate!
The staff is unkempt and disorganized, which is quite disappointing, especially for such a small sandwich.
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Great flavors. I would visit more frequently if the traffic weren't so challenging.
I appreciate the reliable service and the freshness of the food.
