Came into this location by mistake as I was trying to reach the place across the street. Service was horrible, food was even worse.Come in and you are told to order your food in a kiosk by the waiter who standing off to the side doing nothing but just standing there.Order your food :$14 for a bowl of tonkotsu ramen$4 for extra noodles$2.25 for a can of sodaI asked for some water and got a literal 1 cup of water. The soda did not come with a cup on the side to pour your drink into. You are expected to drink straight out of the can.The food was bland and the noodles were chewy. The pork was deep fried without any seasoning as all you could taste was the oil. The ajitsuke tamago (marinated egg)...
The food quality was inconsistent and the service was rather slow. A colleague and I ordered the same dish and paid separately at the kiosk, nearly at the same time. However, our meals arrived five minutes apart and had noticeable differences, such as the quantity of soup broth and the texture of the noodles. It took over 20 minutes for us to receive our orders, and we nearly missed our work meeting after lunch. Furthermore, the kiosk required a tip to be given at the time of ordering, which meant I didn't have the opportunity to provide feedback on the service through tipping.
I had an excellent experience at this restaurant! The service was outstanding and the food was simply delicious. The chicken was fantastic, and the portion sizes were very generous. The staff were friendly and attentive, always checking in on us. The prices were reasonable as well. I will definitely come back and would highly recommend this place to others!
The broth at this restaurant is amazingly flavorful and full of umami! You really can’t go wrong with any of the ramen choices. I tried both the Tori the OG and the Tonkotsu Kick, and they were both outstanding. The place is clean and well-run. I will definitely be back!
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Kotsu has consistently gotten my orders wrong every time I've ordered. I've had to drive over several times to resolve the issues after receiving the incorrect items. I'm finished trying to order delivery from them.
Unbelievable chicken ramen. SO GOOD! Kick is my favorite (Flame is what you might expect it to be hot! . Lots of ramen places get pork dishes right, but this one... this one nails chicken like no other. Love it.
I love Kotsu. I order from here all the time the food is always good, on time and my order is correct.
No pork chashu available at a ramen restaurant with a grocery store across the street :
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I did not receive my order. Could you please issue a refund to my account? Thank you.
Food was very bland. Eggs were oddly sweet? Almost no salt or msg :
