Every now and again we get taste for some McDonalds breakfast. Who doesn 't like a McMuffin and hash brown? We use the Watkins location in Hayward 99 percent of the time. However, never ever again. We ordered this morning via the McDonald 's app. We generally choose curbside delivery. We did that today. We get to our designated spot (4 in the P lot). After parking the app wasn 't working well and we had issues pulling up the store and our order. We tried a few times and it just didn 't work so in the store we went. We walked up to the counter (there was no Good Morning How can I help you greeting and told the lady working that we had an app issue. Before we even told her she said I don 't ha...
I come here basically every morning except Sunday to get coffee and breakfast. I order the same thing every day. Most of the time it's correct, however they can hardly ever seem to get the correct amount of sugar and cream in my coffee. Its 7 sugar and 7 cream. But it's either waay to sweet, or really bitter. If you're not going to put the correct amount of sugar and cream in the coffee then put it inside the bag and ill do it myself, and why even bother asking if I want sugar and cream if you're going to put the amount YOU THINK i should get. Its always the same people at the window so why is it always difficult to get what i ask for ? But on the other side of the same coin there is one wom...
The manager refused to take my order and ignored me, telling me to use the kiosk even though I explained it wasn’t working. She went on to serve other customers while I, along with two other younger people of color, waited in line and were all overlooked. After 10 minutes, another employee came from the back to take our orders. Even with only four people in line and the manager standing nearby with pre-packaged burgers, the service was very poor. I do not plan to visit this restaurant again.
I had a frustrating experience at the drive-thru. The staff member couldn't seem to understand that I needed strawberry jam. I ended up asking him seven times before he decided to correct my pronunciation, insisting it’s pronounced “estrabery.” When I spoke to the manager about the issue, she was equally rude and yelled that she was busy.
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The drive-thru experience was incredibly slow. The cashier struggled to provide the correct change. The food arrived cold, including the hot cakes, which were anything but hot. The butter was frozen, and there was no knife included. Overall, this was a complete disappointment in both service and food quality.
The restaurant offers fast and friendly service. I really enjoy the sausage McMuffins and the double quarter pounder with cheese. I'm happy they brought back the McRib and I hope they keep it on the menu. I also wish they had kept the Angus mushroom and Swiss burger.
The manager at this restaurant exhibited unprofessional conduct. She became quite upset when I used the restroom and started taking away items I intended to use. I had gone to the bathroom to address a personal matter.
Everything seemed fine until I started eating. Some parts of the meat were undercooked, and there were a few short hairs in the fries. Hopefully, this is not typical, and I just had an unfortunate experience.
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The restaurant fails to keep track of their curbside orders. I waited for 15 minutes before deciding to use the drive-thru instead. I won't be coming back.
The food was excellent as always, but the staff's professionalism and time management were disappointing.
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