So many items were not available from the menu for the whole length of my stay , for example no fish for 3 weeks, no festive roast available in numerous occasions, no peas or tarter sauce for the scampi , waiting times were appalling, again waited over 1 hour frequently for basic food , was only informed when food arrived that some items were not available , ie peas etc, the place is so short staffed that the night shift of the adjoining premier inn were frequently found to be serving the breakfast after their night shift , overall the staff are of an extremely poor standard who were frequently found to be on their phones or talking to the pub regulars, there are a few exceptions, young lad...
We had an incredibly disappointing Saturday brunch experience. When we arrived at 12:10pm, the restaurant was still closed due to tables not being cleared from breakfast. The staff, while polite, seemed unable to handle the situation. We were finally seated at 12:35pm, and when our food arrived, it was terrible. To make matters worse, there were multiple young children from different families running around the tables and screaming, while their parents did nothing to control them. It was disappointing to see so many parents allowing this behavior. The atmosphere was further ruined for several tables of senior citizens who were clearly frustrated that their Saturday treat was being disturbed.
St Martins Church Ashton upon Mersey had our Christmas lunch here today (6th December 23 . There wer 54 of us having a mix of various starters , mains and desserts . The tables were already set out for us when we arrived . The service we recieved was fantastic , Selena and her front of house team, efficiently and with a big smile for everyone , served the food quickly and efficiently . The kitchen team also were impecable, wonderful timing and all the meals were hot . Everyone really enjoyed the day . Thank you Mersey Farm for going above and beyond
A huge thank you to Jamie and his team for saving our Christmas day. The online booking system had allowed me to book for Christmas day even though they were full. I’d had to ring to check something and even though Jamie told me they were full, he did everything possible to ensure we had a table and a lovely Christmas dinner. He was compassionate and helpful and what must be the most stressful day to organise. Thanks again.
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This year, I had one of the worst meals at this restaurant. I ordered the mixed grill, which had burnt meat and very well-done sausages. The chips were cold and there was no staff available to address my complaints. My wife's Christmas meal was also disappointing, with the roast potatoes being the worst we've ever had.
We waited so long to be seated that the cashier told us to choose a table. I then queued for 15 minutes to order two meals. An hour later they had still not come so I complained. Both meals were lukewarm when they finally arrived. The restaurant was two thirds full but there only appeared to be one waiter.
Selina was very accommodating and polite always had a smile on her face. Lovely breakfast and lovely service. They didn't rush you at all which I thought was fab and I would defo come again all staff amazing. The pic was my nephew's breakfast large selection of food to choose from
Chef graham and Selena couldn’t go out of their way any more, Selena is lovely she is always helpful and takes our orders straight away in our preferred seating area! The food is beautiful thanks to chef! Thank you so much we will always come here for breakfast!
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I stayed at the Premier Inn for work and enjoyed breakfast for 3 days and dinner for 4 nights. The staff were all very friendly, especially Emma who was superb. The food was delicious as well. I highly recommend this restaurant.
Amazing service by Selena made us feel really welcome. Will definitely be back. Thanks Selena for making us feel welcome.
