Morrisons - Reservar una mesa

stopped in for a meal with the kids whilst out shopping. We used the self service station. Asked us to take a table number but there wasn’t any with only one person doing everything we had to wait in the queue to ask. We then went to collect the cold drinks we selected (3) none of them was in the fridge so we had to get back in the queue to ask what to do. Defeated the object of using the “quick” self service as we waited in the queue a lot longer. The table was empty but not clean. There wasn’t enough cutlery in the drawers and the ones we did grab were still dirty (egg yolks all over the forks) Food arrived two breakfasts (luke warm, overcooked bacon mushroom didn’t remove items as request...

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10.30am quiet time, 3 tables and 5 customers including myself. At least 4 staff. An elderly couple had ordered drinks, when they were prepared the member of staff at the service station called the table number, no response and called a second time even though they had spotted the table! The elderly gentleman put his hand up and the staff member said 'your drinks are ready ' another customer offered to take the drinks as I was on my way to do the same. I asked why they hadn 't taken the drinks to the table as the customer would clearly have struggled, I was told there wasn 't a procedure for it

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We have visited this cafe several times and have noticed the quality moving downhill more and more. Granted this is in no way fine dining but ideal to call in for a quick snack and coffee. Today will be our last visit, the temperature in the Barista was cold due to the air con being set to cool, the attendance in the main cafe was non existent, when I mentioned this into customer services there seemed to be an air of complete indifference. Based on my experiences I would urge people to not bother with Morrisons until they up their game.

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The food was delicious and served hot, with minimal wait time. The tables could have been cleaner as ours were sticky. The staff were friendly and provided great assistance.

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Kirstie in the coffee shop is an asset to the store,always cheerful,helpful and even remembers what I drink! Such a personal touch. Well done Kirstie

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