My food delivery order didn’t arrive. The manager of this branch Ayrton refused to send me out another order even when I offered to pay for a cab to send it in he said no he wouldn’t do that then rudely slammed the phone down on me when I pointed out that they had taken my money and not delivered the food I paid over £28 for. He was trying to pass the buck to that pointless shower Deliveroo saying I needed to contact them. I paid my Money to Nando’s of New Malden. I had to contact their head office to get a refund processed. Then this delivery driver had the audacity to turn up over an hour late with a cold gloopy mess splattered around a paper bag which he just plonked down on my doorstep a...
Regular customer, second time now that the bbq sauces shelf has been empty!! When asked where the Vusa sauce was I was told there was none, when asked where the hot sauce was, I was told another customer had it. Yes indeed, one bottle for the whole restaurant !! There used to be a time when staff were evident within the dining area checking on if customers were happy with food and service. No staff visited us, and when I looked around to find a member to request a box for food I couldn’t see anyone. This restaurant and staff need to wake up, seriously buck up their act, and start serving their customers, instead of sitting on their arses!! Given the imminent recession and the massive choice...
My family and I planned a delightful dinner with my 1-year-old, but it unfortunately ended in disappointment. The service from one staff member was extremely unhelpful and they seemed to lack knowledge of their role. We followed up on our order after a long wait, as my son was becoming unsettled. The response we received was dismissive, stating that only 20 minutes had passed and that many others were also waiting. The staff member was unable to provide any indication of when our order would be ready. Their attitude was rude and unhelpful. While I understand that it was a busy time, they should have been better prepared to ensure customers did not have to wait excessively. We will not be ret...
The service at this restaurant is outstanding. Even though you can't get sauces yourself, the staff are always attentive and make sure you have all the peri peri flavors you need. While you can't order a jug of water, the staff brought over four glasses so we didn't go thirsty. The new garlic BBQ flavor was delicious and the food was served hot. The addition of sweet chili to the burger wasn't to my boyfriend's liking, but it was still tasty. The new rainbow slaw was delightful and the broccoli was filling.
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We arrived on Bank Holiday Monday and it was busy but they made a table for six of us…. Food arrived quickly. As we needed it with two grandchildren…. They didn’t offer the colouring sheets but we went to get some…. The food was hot and everyone emptied their plates… I still love the Piri Piri chicken but the burgers were also well received. Nice to be able to order salad and broccoli, as a diabetic. Most meals out have chips, bread or pasta!!
The worst Nando’s in the UK. The service is slow The tables are sticky The food is cold And the staff are rude. I’ve been here a few times now, wanting to give it the benefit of the doubt but every time it’s the same. Do not recommend coming here. Go to the one in Kingston or Worcester Park instead.
Very nice food.we came at 8:00 pm with family and a toddler when we sat down and order the staff gave the toddler some colouring the food was hot as always burger was so nice the only thing is that the food took a very long time.
The food took a long time to arrive and was cold when it did. Our order was forgotten about. The service was absolutely terrible. I would prefer to go to the Kingston location instead.
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Felt very safe here with good coronavirus restrictions.The online system for ordering food was easy as long as you have a smartphone.Food excellent and staff friendly and helpful.
Good food lovely staff went with family clean table lovely place to go for date or family friends and talk about business
Roasted Sweet Potato & Butternut Squash
Gajos De Camote Con Perinaise De Ajo
House Nuts With Peri-Peri Drizzle
Spiced Grains & Butternut Squash
Pechuga De Pollo A La Parrilla
4 Muslos De Pollo Deshuesados
Queso Halloumi A La Parrilla
La Gran Envoltura Imitadora
Muslos De Pollo Deshuesados
Quinoa & Peri-Tomato Salad
