I held my dad’s wake here in September, and it was a very disappointing experience. Despite telling us multiple times, they failed to inform us that outside catering was not allowed. It turned out there was a long-standing dispute with the caterers we had chosen. Rather than owning up to their mistake, they ended up ruining the wake. We were treated terribly throughout. They even hid the invoice from our caterer out of spite, and the woman at the main entrance, who had a small white dog wandering around the buffet, was extremely unpleasant—showing no empathy or integrity. When I raised the issue that this wasn’t our fault, she just shrugged and rolled her eyes. It was a complete mess, and I...
