The hoagies are great. NEVER ORDER DELIVERY. We ordered hoagies for dinner for us and our young kids, eta 1 hour. Fine. An hour and 30 minutes later we call, the employer says the driver left 20 minutes ago and has 10 orders ! to deliver. We?re all hungry, our kids are screaming, but fine. 2 HOURS later, we call again, they say it?ll arrive in 30 minutes ?maybe?. It?s now late, we have to cancel our order. We ask if delivery and the ETA given are at all real, they say ?it?s wrong more often than it?s right.? They actually said that! We live about 10 minutes away and could?ve easily done pickup if we knew the delivery time estimates were a complete fraud. Again, we like their hoagies, but the...
The owner really needs to provide better training for the staff on how to interact with customers. The woman working the register at 6:45 PM on March 4, 2024, is not the kind of person you want representing your business. I placed my order and paid for my food, but she entered it incorrectly in the system and charged me $20 more than I should have. When I brought it to her attention, her solution was to either come back the next day or just accept the incorrect order. I asked for a refund instead, and her response was that I’d have to come back tomorrow or take what she entered, as she didn’t know how to process a refund.
She then became angry with me for her mistake and was extremely rude...
I hate leaving bad reviews, and I love Primo?s, but I can?t, in good conscience, recommend this location. On multiple occasions, regardless if it?s through Grubhub, their website, or pickup, my order gets messed up. Whether it?s missing drinks, sides, orsandwich ingredients, something keeps going wrong. This last time, our sandwiches had all of the toppings switched between them,and the requested extra meat wasn?t there. I can understand the occasional mixup, but it?s too consistent, and it?s a shamebecause I?m a diehard Primo?s lover. I can even get over the fact that this location?s hoagies are always smaller than those ofany other Primo?s while the price is still at a premium, but the err...
I asked for two eggplant hoagies. One being custom, the other Diablo. I asked for roasted peppers, tomato, lettuce, and onions on both sandwiches. See images of what I received. I ordered the sandwiches online. The ticket was exact. The young lady just did what she wanted, and the cashier didn't check what she was doing. However, I received a refund. This experience was a considerable inconvenience. My wife and I planned to watch a movie and have sandwiches. How you don't read the tickets. Who does that? To add insult to injury, I added a generous tip to my order.
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This the worst primos hoagies that I've been too. The ridge ave. Primos, does not pay attention to the customers orders. Twice my wife and I been here and twice they seem to find a way to mess our order up. Never again will I patronize this establishment.I Love primos hoagies, just not this place.
Use the Ardmore store. Their quality is pathetic. Nice people, but the food prep and inspection is borderline lawsuit. Hopefully they get it in gear. Old peppers that are rotting. Et al. I trashed it and thankfully the manager did the right thing to refundthe order.
Primo Hoagies is an immaculate restaurant that serves top-notch food along with outstanding customer service. The staff was attentive and promptly delivered my meal. I had a wonderful experience and would rate it a perfect 5 out of 5!
Primo Hoagies is doing an outstanding job of creating opportunities for young people. Each time I visit, I meet an impressive group of young staff who represent the restaurant exceptionally well with their excellent customer service.
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My hoagie came with a green and orange mush on tip of it and when I went back to ask why they advised a guy named Eli cut the tomatoes too thin. Wasn't a great sandwich.
I ordered online but ended up receiving the wrong order. I had just ordered a single sandwich—how can you get that wrong?
