The customer service at this Subway location in the USA was the worst I have ever experienced. The male employee, who was working from 11-22, was rude and dismissive towards us, even though we were polite and friendly towards him. He did not make our sandwiches as requested and seemed to hurry us out of the store. Both employees were sitting at tables on their phones or chatting with other people when we arrived, instead of working. It was clear that they were not paying attention to customers. The manager showed no concern for the negative reviews and hopefully the franchise will address these issues.
Be cautious when ordering takeout from this restaurant, as they surprisingly charge for bags. This practice is not common among other take-out restaurants in Waltham, including McDonald's, Burger King, Chipotle, Subway, and other independent establishments. I find it unacceptable to pay extra for something that is typically provided for free. Even a simple paper bag should not be an added expense for customers. I believe this practice should not be normalized and would not recommend supporting a restaurant that operates in this way.
Driver, said they where looking for the number for 5 minutes, instead of just call like the note says, because I'm working on remodeling the house so it's no number on it, but I especially said on the note, working across from the park, wired fence in tha who front of the property, you can misse that. And still she send a text saying that she called and if I don't answer she will cancel the order, I did answer the call. Unprofessional
I placed an online order but made a mistake, so I called to correct it. The person who answered the phone refused to make any changes before the order left the store. I explained that I have a meat allergy and cannot eat the food, but he still wouldn't help. I am very upset and disappointed with the service.
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I have been in many Subway and have never been so disappointed. Very limited and small amount of food added to the sandwiches. One of the guys who was making sandwiches patted the other guy’s hand not to put anymore food. Why would anyone do that in front of customers???
The guy who attended me was rude. When I asked to bake to onions too he did a bad face. And another person came to help him, I asked for tomatoes and lettuce, when hi was putting te lettuce the frist guy just push his hands and said he had enough. Disgusting employee ?
I was just in here and the older indian guy that was working was very rude and had a really bad attitude. You shouldn't treat paying customers like that. Especially when they're doing nothing but showing you respect. I will never return to this location.
Very poor service and the sandwiches are very poorly made. I've been to this one a couple of times and won't go back. Stay away from this Subway
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The service and hospitality at this restaurant are terrible! They do not accept vouchers without a valid explanation.
The restaurant had excellent service, with quick and efficient staff members who were polite and helpful.
Jamón Selva Negra, Queso Al Huevo
Pollo Teriyaki Con Cebolla Dulce
Delicia Vegetariana Para Niños
Pavo Asado Al Horno Para Niños
Tarta De Queso Con Frambuesa
Jamón Selva Negra Para Niños
Paquete De 12 Cajas De Galletas
Pavo Asado Al Horno Derretido
Albóndiga Marinara Derretida
Derretido Italiano Picante
